Front Desk Supervisor

Volunteers of America Greater New York; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor to coordinate operations at a transitional family shelter in Brooklyn. This role is vital in ensuring the smooth functioning of the front desk, directing staff, and providing emergency assistance to residents. The ideal candidate will have strong interpersonal skills, basic computer knowledge, and relevant experience in a social services setting. With a commitment to ending homelessness, this organization offers a supportive environment and a comprehensive benefits package, making it an excellent opportunity for those looking to make a difference in their community.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Paid Personal Leave

Qualifications

• High school diploma or GED preferred with relevant experience in social services.
• Must possess good interpersonal skills and basic computer knowledge.

Responsibilities

• Directs front desk staff to ensure adherence to policies and procedures.
• Provides emergency assistance and supervises incident management.
• Monitors building safety and conducts rounds at the residence.

Skills

Interpersonal Skills

Basic Computer Knowledge

Security Certifications

Fire Safety (F-80)

Education

High School Diploma or GED

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position:

Position: Front Desk Supervisor (Various Shifts)

The Front Desk Supervisor coordinates the operation of the program during the assigned shift.

Legacy Family Residence is a transitional family shelter located in Brooklyn, where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser: https://www.voa-gny.org/transitional-housing

Location: 108-75 Avenue D, Brooklyn, NY 11236

Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more.

Minimum Qualifications:

High school diploma or GED preferred plus one year of relevant experience working in a similar capacity in a social services setting. Must possess good interpersonal skills and basic computer knowledge. Certifications in security are required and Fire Safety (F-80) must be obtained within 3 months of hire.

Front Desk Supervisor Principal Responsibilities:

1. Directs all front desk staff activities to ensure adherence to policy and procedures.
2. Ensures proper documentation of front desk activities.
3. Provides emergency assistance to residents as needed and supervises incident management system.
4. Monitors building safety.
5. Conducts rounds at residence as assigned.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!