Front Desk Supervisor

A&R Group; Mobile (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discounts for travel

Monthly recognition events

Shift flexibility

Job summary

A&R Group in Mobile, AL is seeking a Front Desk Supervisor to lead our lobby team and deliver warm, memorable guest experiences. You will supervise front desk operations, coach staff, and ensure flawless check-ins/check-outs while maintaining a welcoming atmosphere.

We value leadership, reliability, and a guest-first mindset. The role requires flexibility across shifts, weekends, and holidays, with opportunities for growth within our hospitality team.

Qualifications

• Minimum 1–2 years of front desk or guest service experience, hospitality background a plus.
• Leadership ability to guide and support a team across shifts.
• Ability to learn and operate hotel software systems.

Responsibilities

• Lead front desk team, coach and support each shift.
• Greet guests warmly and manage check-ins/check-outs.
• Handle reservations and guest inquiries with professionalism.
• Assist during busy periods to maintain service levels.
• Resolve guest concerns with empathy and urgency.
• Ensure front desk area remains clean, organized and welcoming.
• Collaborate with housekeeping and maintenance to smooth guest experiences.
• Maintain accurate records and facilitate smooth shift handoffs.

Skills

Front desk experience

Leadership skills

Hotel software systems

Tools

Hotel software systems

Job description

Job Details: Job Location: Mobile, AL 36619, Position Type: Full Time, Job Shift: Any, Job Category: Hospitality - Hotel, We're Hiring: Front Desk Supervisor – Be the Smile Behind the Stay!
Position Type: Full-Time | Guest Services Leadership
Start Date: As soon as you're ready to lead the front lines of hospitality!

About Us:

We believe the first “hello” and the last “goodbye” are the most powerful moments of any guest stay—and that starts with you. Our hotel is more than a place to sleep; it's where memories are made, travel stress is eased, and warm welcomes become loyal returns. We're looking for a Front Desk Supervisor who’s ready to lead with confidence, bring energy to the lobby, and turn great service into unforgettable experiences.

What You’ll Do:

• Be the go-to leader for our front desk team—supporting, coaching, and encouraging every shift
• Greet guests with genuine warmth, confidence, and enthusiasm
• Handle check-ins, check-outs, reservations, and all the questions in between
• Jump in when the line gets long or a guest needs a little extra TLC
• Resolve guest concerns with empathy, speed, and a “we’ve got this” attitude
• Ensure each shift runs smoothly and every guest leaves smiling
• Collaborate with housekeeping, maintenance, and other departments to keep the guest experience seamless
• Maintain a clean, organized, and welcoming front desk area that reflects the pride we have in our property

Who You Are:

• You’ve got at least 1–2 years of front desk or guest service experience—bonus points for hotel experience!
• Leadership skills that inspire others to deliver their best
• A people person through and through—you love helping guests and supporting your team
• Detail-oriented, organized, and cool under pressure (even when five guests walk in at once!)
• Able to handle basic tech and hotel software systems with ease
• Available to work flexible shifts including weekends, evenings, and holidays
• A positive attitude that lifts others up—especially on busy days!

Why You'll Love Working Here:

• A supportive team that treats each other like family
• Opportunities to grow your hospitality career and develop leadership skills
• Monthly recognition and appreciation events (yes, we celebrate YOU!)
• Employee discounts for travel, perks, and more
• Competitive pay, shift flexibility, and advancement potential

Ready to Lead With Heart?

This isn’t just a job—it’s your next step in a career filled with excitement, guest stories, and growth. If you’re ready to bring your personality, professionalism, and passion for people to the front desk, we want to meet you!

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.

The selected candidate will be required to sign a non-disclosure agreement.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the job.

Qualifications: What You Bring to the Table (Qualifications)

• Previous experience in hospitality? Great! If not, a positive attitude and willingness to learn go a long way.
• You’re organized, punctual, and can juggle multiple tasks without breaking a sweat.
• You’re a strong communicator who knows how to make guests feel heard, valued, and welcomed.
• You’ve got a can-do attitude and love solving problems before they even become problems.
• You thrive in a fast-paced, ever-changing environment where every day is a little different.
• Flexible scheduling? No problem—you’re ready for mornings, evenings, weekends, and anything in between.
• You love creating guest experiences that feel personal, warm, and unforgettable.
• You're sharp, speedy, and focused—even when the lobby’s buzzing.
• You don’t mind staying active—lots of walking, bending, and standing doesn’t bother you.
• Dependable, respectful, and professional—you take pride in your work.
• You’re a quick study and a go-getter who’s always willing to jump in and help.
• Team player to the core, but confident enough to take the lead when needed.

On-the-Job Realities (Working Conditions)

• You’ll be on your feet and in motion for most of your shift—it’s great if you like staying active!
• Lifting up to 25 lbs.? Yep, that’ll happen—think luggage, boxes of supplies, etc.
• Expect plenty of movement: reaching, bending, typing, walking—consider it a workday workout.
• Sometimes you’ll need to push or pull carts, packages, or equipment (don’t worry—your team’s got your back).
• Basic math skills will come in handy when handling payments, reports, or balancing the books.