Front Desk Supervisor

Spire Orthopedic Partners; Middletown (CT); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic environment

Diverse network of practitioners

Tools & infrastructure access

Competitive compensation

Generous PTO

Benefits package

Job summary

Spire Orthopedic Partners is seeking an experienced Front Desk Supervisor at our Middletown, CT location. You will supervise the front desk at main and satellite offices, manage workflows and timecards, and partner with HR to staff the department.

A focus on patient service and operational efficiency is essential. The role requires MS Office proficiency, excellent communication, and 2 years in a medical office.

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Must possess excellent customer service and communication skills.
• Must be organized and detail oriented.
• Insurance, Billing, Computer experience and working knowledge of MS Office strongly desired.

Responsibilities

• Supervise Front Desk staff at main location and satellite offices to ensure compliance with policies and procedures.
• Responsible for vendor management and ordering of supplies and equipment.
• Establishes and maintains workflows for check-in and check-out. Collaborates with Clinical staff and Physicians.
• Responsible for performance management of front desk staff.
• Fosters teamwork, teaches, coaches and mentors team members and trains new hires.
• Partners with human resources for department staffing needs.
• Creates Front Desk staff schedule, approves time off requests, and manages callouts.
• Covers team members if needed and travels to satellite offices for coverage.
• Provides outstanding customer service and handles patient complaints and requests.
• Verifies timecards and missed punches.
• Responsible for daily collections and equipment inventory.
• Updates training manuals with workflow procedures and reviews with staff.
• Conducts monthly department meetings with Front Desk staff.

Skills

Customer service

Communication

Organization

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job DetailsLevel: Experienced Job Location: Middletown, CT 06457 Position Type: Full Time Education Level: High School or Equivalent Salary Range: $22.80 - $34.20 Hourly Travel Percentage: Some travel between company locations Job Shift: Day Job Category: Health Care

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do:

• Supervise Front Desk staff at main location and satellite offices to ensure compliance with policies and procedures.
• Responsible for vendor management and ordering of supplies and equipment.
• Establishes and maintains workflows for check-in and check-out. Makes day-to-day decisions to improve efficiency. Working closely with Clinical staff and Physicians.
• Responsible for performance management of front desk staff
• Fosters teamwork, taking the initiative to teach, coach and mentor team members and train new hires.
• Partners with human resources for department staffing needs
• Creates Front Desk staff schedule, approves time off requests, and manages callouts.
• Works with Administrative Supervisor to assign coverage. Covers team members if needed.
• Travels to satellite offices for coverage if needed.
• Provides superior customer service and works on patient complaints and requests.
• Verifies timecards and missed punches.
• Responsible for daily collections and equipment inventory.
• Updates training manuals with workflow procedures and reviews with staff.
• Conducts monthly department meetings with Front Desk staff.
• Other duties as assigned.
• Tracks and completes no-show and cancellation reports.
• Ensures proper check-in and check-out.
• Collect patient balances.
• Schedules follow-up appointments.
• Complete tasks and other clerical assignments.
• Work Orders tab including WC Status Reports.
• Provide outstanding customer service and assistance to patients.
• Support Call Center when needed.

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Must possess excellent customer service and communication skills.
• Must be organized and detail oriented.
• Insurance, Billing, Computer experience and working knowledge of MS Office strongly desired

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).