Front Desk Supervisor

Dua Hotel, Autograph Collection by Marriott; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Dua Hotel, Autograph Collection by Marriott in Miami is seeking a Front Desk Supervisor to lead a guest-focused team and ensure seamless arrivals, departures, and guest interactions. You will drive service standards and coaching across shifts to deliver memorable experiences.

Ideal candidates bring 2–3 years of hotel experience, supervisory background, and a passion for hospitality excellence with a focus on safety and standards.

Qualifications

• High School diploma or equivalent.
• 2–3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests and manage smooth check-ins/check-outs, including reservations and VIP requests.
• Track logs, manage messages and packages, ensuring timely handling of details.

Skills

Guest experience

Operations

Revenue & pricing

Team leadership

Education

High school diploma

2–3 years hospitality experience

Supervisory experience

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality - leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information A MIAMI BRICKELL HOTELWHERE PERSONAL INDULGENCE MEETS GENEROUS CONNECTION Dua Miami is a standout Autograph Collection Hotel in the energetic heart of Miami's Brickell district. Here, the buzz of the city meets the bliss of a personal hideaway. We deliver top-notch curations that satisfy your whims, offering the best of both worlds: indulgent relaxation and lively social engagements. Dua goes beyond being just a hotel - it's your premium springboard into an iconic Miami journey. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online