Operations Supervisor

Tapestry Conshohocken; Lyndhurst (OH); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Discounted room rates

Job summary

Concord Hospitality in Lyndhurst, OH is seeking an Operations Supervisor for the Front Office to lead the front desk team and deliver exceptional guest service while upholding brand standards. You will coordinate arrivals, stays, and departures, ensuring a seamless experience.

This role is ideal for someone who enjoys engaging with guests, leading a team, and being proactive, responsive, and caring. Many supervisors advance to Assistant General Manager within a few years.

Qualifications

• High school diploma or equivalent; hospitality or supervisory experience required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Detail orientation

Flexibility

Guest service

Education

High school diploma or equivalent

Job description

Job Overview

• On-site
• Pay or shift range: $19 USD to $22 USD (Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
• Front Office
• Full-Time
• Requisition #: FRONT062418

Description

As a Operations Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Qualifications

Required:

• High school diploma or equivalent required; hospitality or supervisory experience required
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast‑paced environment
• Detail‑oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service

Preferred:

• 1 year hotel experience
• Hyatt experience is a plus
• Analytical knowledge
• Enthusiastic, thought‑provoking, team player, loyal, leader, dedicated, detail‑oriented behaviors
• Motivations: ability to make an impact, goal completion, flexibility, self‑starter

Benefits (Full‑Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short‑/long‑term disability options
• 401(k) program with company match
• Discounted room rates at Concord‑managed hotels
• Training, development, and career advancement opportunities

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.