Operations Supervisor

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking an Operations Supervisor to lead the front desk team, ensuring guests receive exemplary service and adherence to brand standards. You will guide arrivals, stays, and departures, while staying proactive and caring, with opportunities for advancement to AGM roles.

Responsibilities include managing check-ins, reservations, mail handling, and yield management support. Strong leadership, communication, and organizational skills are essential, with flexibility for varied

Qualifications

• High school diploma or equivalent; hospitality or supervisory experience required.
• Prior Hyatt Front Desk experience preferred.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexible shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership & management

Communication

Multitasking

Detail-oriented

Guest service

Education

High school diploma or equivalent

Job description

Description

As a Operations Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience required
• Hyatt Front Desk preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Qualifications

Hyatt Experience a Plus

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Loyal: Shows firm and constant support to a cause (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred
  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Preferred
  Goal Completion: Inspired to perform well by the completion of tasks
• Preferred
  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Preferred
  Self-Starter: Inspired to perform without outside help

Skills

• Analytical (Some Knowledge)

Experience

• Preferred
  Hyatt Experience a Plus
• Required
  1 years:
  Hotel Experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality