Front Desk Supervisor

the Alloy-King of Prussia, a DoubleTree by Hilton; King of Prussia (PA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates at Concord

Job summary

Concord Hospitality invites applications for a Front Desk Supervisor at The Alloy, a DoubleTree by Hilton, King of Prussia. You will lead the front desk team to create memorable guest experiences and ensure smooth operations during peak times, while coordinating with Sales, Housekeeping, and Engineering.

We value hospitality excellence, strong communication, and the ability to multitask in a fast-paced environment. Weekend availability is required, and prior Hilton systems experience is a plus.

Qualifications

• Minimum supervision experience in service industry preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends.

Responsibilities

• Ensure exceptional guest experience using Make It Right program.
• Coordinate with hotel departments to resolve guest concerns.
• Assist Front Office during peak times and manage reservations.
• Analyze guest reports to anticipate needs throughout stay.
• Serve as liaison between Front Office and Sales, Housekeeping, and Engineering.

Skills

Guest service

Communication

Team leadership

multitasking

Tools

OnQ system

Kipsu messaging

Job description

Description

The Alloy a DoubleTree by Hilton has a brand new position for a seasoned hospitality driven individual that has a passion to surprise and delight our valuable guest! The Front Desk Supervisor will do just that, by ensuring each guest of our hotel/restaurant has the best most satisfying experience possible during and after their stay.

Responsibilities

• Primarily responsible for ensuring exceptional Guest Experience by utilizing Hilton’s Make It Right Program before, during and after a guest’s stay.
• Ability to convey and articulate exceptional communication with guests and between hotel departments in both written and oral forms.
• Strong interpersonal and time management skills are a must. Multitasking and ability to prioritize tasks.
• Ability to work independently and as part of a team to ensure Guest Experiences are never compromised.
• Approach every situation with care and tactfulness. Utilize HEART model when resolving guest experience issues.
• Assist the Front Office team when needed during peak hours by communicating with guests via text messaging apps such as Kipsu, complete reservations from 3rd party sites, etc.
• Using strong analytical skills when viewing guest reports to anticipate guest needs before and throughout their stay.
• Act as primary liaison between the Front Office with other departments such as Sales, Housekeeping, and Engineering to fulfill or resolve guest concerns which may impact our goals of achieving exceptional Guest Experiences.
• Any other tasks assigned by Executive Management which may impact Guest Experiences.

Requirements

• Flexible availability to fit with the needs of the hotel during peak days/times. Weekend availability is required.
• Previous experience as a supervisor or higher within the service industry is required as this position reports directly to the Front Office Manager.
• While not required to have excellent knowledge of hotel operations, having this experience will certainly help with being successful in this position.
• Prior Hilton brand experience/OnQ system is preferred, but not required.

This position is full-time with excellent benefits and hourly range of $21-$25.20 USD per hour.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”"We support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality