Front Desk Supervisor

Concord Hospitality Enterprises; King of Prussia, Northern (PA, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical plan

Life insurance

Disability insurance

401K

Tuition assistance

Discounted room rates

Training & development

Job summary

The Alloy, a DoubleTree by Hilton, in King of Prussia, PA, is seeking a Front Desk Supervisor who thrives on hospitality excellence. You will lead guest experiences before, during, and after stays, ensuring each guest receives extraordinary service and seamless communication across departments.

Ideal candidates bring prior supervisory service-industry experience, strong communication, and the ability to manage multiple tasks with tact.

Qualifications

• Previous supervisor experience in the service industry is required.
• Excellent communication skills and ability to coordinate with multiple hotel departments.
• Familiarity with Hilton Make It Right program is a plus.

Responsibilities

• Primarily responsible for exceptional guest experience using Hilton’s Make It Right program before, during and after a guest’s stay.
• Communicate clearly with guests and hotel departments in writing and speech.
• Demonstrate strong interpersonal and time management skills; multitask and prioritize.
• Work independently or with the Front Office team to protect guest experiences.
• Use HEART model to resolve guest issues with care and tact.
• Assist Front Office during peak times; handle reservations from third-party sites and text apps.
• Analyze guest reports to anticipate needs throughout the stay.
• Serve as liaison between Front Office and Sales, Housekeeping, Engineering to resolve concerns.

Skills

Guest Experience

Communication

Interpersonal skills

Time management

Multitasking

Teamwork

Make It Right

Tools

OnQ system

Job description

Description

The Alloy a DoubleTree by Hilton has a brand new position for a seasoned hospitality driven individual that has a passion to surprise and delight our valuable guest! The Front Desk Supervisor will do just that, by ensuring each guest of our hotel/restaurant has the best most satisfying experience possible during and after their stay.

Responsibilities

• Primarily responsible for ensuring exceptional Guest Experience by utilizing Hilton’s Make It Right Program before, during and after a guest’s stay.
• Ability to convey and articulate exceptional communication with guests and between hotel departments in both written and oral forms.
• Strong interpersonal and time management skills are a must. Multitasking and ability to prioritize tasks.
• Ability to work independently and as part of a team to ensure Guest Experiences are never compromised.
• Approach every situation with care and tactfulness. Utilize HEART model when resolving guest experience issues.
• Assist the Front Office team when needed during peak hours by communicating with guests via text messaging apps such as Kipsu, complete reservations from 3rd party sites, etc.
• Using strong analytical skills when viewing guest reports to anticipate guest needs before and throughout their stay.
• Act as primary liaison between the Front Office with other departments such as Sales, Housekeeping, and Engineering to fulfill or resolve guest concerns which may impact our goals of achieving exceptional Guest Experiences.
• Any other tasks assigned by Executive Management which may impact Guest Experiences.

Requirements

• Flexible availability to fit with the needs of the hotel during peak days/times. Weekend availability is required.
• Previous experience as a supervisor or higher within the service industry is required as this position reports directly to the Front Office Manager.
• While not required to have excellent knowledge of hotel operations, having this experience will certainly help with being successful in this position.
• Prior Hilton brand experience/OnQ system is preferred, but not required.

This position is full-time with excellent benefits and hourly range of $21-$25.20 USD per hour.

Benefits

• medical/dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance
• discounted room rates at Concord managed hotels
• plus training & development and career advancement opportunities

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality