Front Desk Supervisor

Westgateresorts; Gatlinburg (TN); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid time off

Paid holidays

401(k) matching

Daily pay

Parental leave

Wellness programs

Tuition assistance

Employee assistance program

Life and disability insurance

Descripción de la vacante

Westgate Resorts in Gatlinburg seeks a Front Desk Supervisor to lead the Front Office team and act as Manager on Duty when the Director is away. You will greet guests, check them in, input data into the property management system, and handle payments and check-outs.

The role requires hospitality experience, strong communication, multitasking, and a customer-first mindset, with flexibility for evenings, weekends, and holidays. Training will focus on service standards and guest satisfaction.

Formación

• Prior customer service or hospitality experience required; strong communication skills across phone, email, and in-person interactions
• Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
• Confident problem-solving skills with a positive, professional demeanor in all guest interactions
• Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays

Responsabilidades

• Greet, register, and assign rooms to guests in the property management system
• Serve as Manager on Duty in the absence of the Director and Front Office Manager
• Explain room charges and accept payments by cash, check or credit cards
• Issue room keys and handle check-outs in the system
• Answer calls at the front desk and route as needed
• Manage guest inquiries about hotel services, directions, and local info
• Balance cash, credit card postings, and daily report at end of shift
• Train new Front Desk personnel and coordinate with housekeeping for VIP arrivals

Conocimientos

Customer service

Hospitality experience

Multitasking

Communication

Problem solving

Team oriented

Descripción del empleo

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.

Supervises Front Desk, Night Auditors and Guest Services Agents.

As Front Desk Supervisor, you will:

• Schedule and direct Front Office team members as needed
• Serve as Manager on Duty in the absence of the Director and Front Office Manager
• Greet, register, assign rooms to guests and input information into property management system
• Collect and post security deposit as each guest checks in
• Explain room charges to guest and accept payment by cash, check or credit cards
• Issue room keys
• Check guests out of property management and phone system
• Answer all phone calls to the front desk and operator, transfer calls as needed
• Turn on or restrict guest phones as needed
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions
• Remain aware of room occupancy and availability
• Compute bills, collect payments, and make change for guests
• Handle and count cash and process credit card payments and credits
• Makes and confirms reservations
• Able to listen and find solutions to guests problems
• Balance all cash, credit card and other postings to the daily report at end of shift
• Makes cash deposit in safe
• Coordinate with housekeeping when VIP Guests arrive
• Train all new Front Desk personnel

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• Prior customer service or hospitality experience required; strong communication skills across phone, email, and in-person interactions
• Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
• Confident problem-solving skills with a positive, professional demeanor in all guest interactions
• Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
• Required to pass a background screen, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship - One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.