Front Desk Supervisor

The Capital Suites Hotel; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Un hôtel situé à Columbus, Ohio, propose un poste excitant de Supervisor à la Réception. Ce rôle implique la gestion des relations clients, la formation de l'équipe et la promotion d'une expérience client exceptionnelle. Si vous aimez le service à la clientèle et avez un esprit d'équipe, ce poste est fait pour vous!

Qualifications

• Compétences solides en relations clients avec un engagement total envers la satisfaction des clients.

Responsibilities

• Fournir un excellent service client et gérer la récupération de service si nécessaire.
• Engager dans le recrutement et la formation des membres de l'équipe de la réception.
• Promouvoir le travail d'équipe parmi tous les gestionnaires et le personnel.

Skills

Service à la clientèle

Résolution de conflits

Travail d'équipe

Job description

Front Desk Supervisor

Columbus, OH

Description

About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an exciting opportunity for a Front Office Supervisor.

You should join our team if you...

• Believe in a service and delivery experience that encompasses all 5 senses.
• Have a winning mindset and believe that you are the owner of your success.
• Want to work for a company that understands that life is in the details and every touchpoint matters.
• Embrace exploration and have a desire to learn and create.
• Want to be involved in a storytelling experience, from our Experience Curators to our guests.

You're a great fit for this role if you love...

• Providing excellent customer service and service recovery when necessary, resolving guest relations problems skillfully with a willingness and desire to understand guest’s viewpoints.
• Hiring, training front office team members.
• Promoting teamwork among all management and staff.

Requirements

• Strong customer relation skills with a total commitment to guest satisfaction. Must be a