Front Desk Supervisor

Wyndham Garden Katy; Katy (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel in Katy is seeking a Front Desk Supervisor to oversee front desk operations. The successful candidate will lead staff, manage guest interactions, and ensure a welcoming lobby environment. This role requires at least 2 years of hospitality experience and strong leadership abilities.

Qualifications

• Minimum 2 years of hospitality and front desk experience.
• At least 1 year of supervisory experience preferred in hospitality.
• Strong verbal and written communication skills.

Responsibilities

• Lead and train front desk staff; manage shift schedules.
• Process guest check-ins, manage reservations, and handle complaints.
• Generate daily reports and ensure operational efficiency.

Skills

Leadership

Time Management

Organizational Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Windows OS

Spreadsheets

Word Processing

Job description

Job Summary:
We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

Key Responsibilities:

• Led and trained front desk staff, and managed shift schedules.
• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
• Handle confidential guest information with integrity.
• Resolve guest complaints and requests in a friendly, professional manner.
• Ensure the lobby and common areas are clean and welcoming.
• Manage cash drawer contents and transactions during shifts.
• Coordinate with Housekeeping/Maintenance to ensure room readiness.
• Process payments (cash, debit, credit) and check-outs, resolving any charges.
• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
• Supervise staff performance and complete performance reviews.
• Assist guests with directions and information about the property and local areas.
• Perform administrative duties such as filing and updating records.
• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
• Complete other duties as assigned.

Requirements:

• Minimum 2 years of hospitality experience.
• Minimum 2 years of front desk experience.
• At least 1 year of supervisory experience, preferably in hospitality.
• Proficiency in Windows OS and company-approved spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to handle guest complaints and resolve issues promptly.
• Ability to manage time effectively in high-pressure situations.
• High school diploma or equivalent.

Physical Demands:

• Regularly required to walk, stand, and use hands to reach.
• Frequently required to stoop, kneel, crouch, or crawl.
• Must be able to lift and move up to 50 pounds occasionally.