Supervisor

Maximus; Laredo (TX); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company is seeking a Supervisor-Ops Claims to support the Aidvantage Program under the Department of Education. The role involves employee performance management, reporting, and collaboration with different departments. The ideal candidate should have a Bachelor's degree and substantial experience in a related field.

Benefits

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays and time off

Qualifications

• 3+ years of relevant professional experience required.
• Experience in FSA Department of Education preferred.
• Ability to pass a criminal background check.

Responsibilities

• Monitor employee performance for compliance with established protocols.
• Lead, coach, train, and counsel direct reports.
• Produce weekly/monthly reports for staff presentation.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor's degree in relevant field

Job description

Description & Requirements

Maximus is looking to hire Supervisor-Ops Claims / ADVS to support Aidvantage Program (Claims Department) under Department of Education portfolio.

Essential Duties and Responsibilities:

- Responsible for assigning day-to-day work items.

- Monitor employee performance for compliance with established protocol (SLA).

- Work closely with other functional departments to ensure all work is completed timely and accurately.

- Effectively lead, coach, train, and counsel direct reports.

- Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.

- Produce weekly/monthly reports to be presented to staff.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Additional Requirements as per contract/client:

- FSA Department of Education experience preferred

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Private work area and adequate power source

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$55,000.00

Maximum Salary

$60,000.00

Compensation:
$55,000-$60,000 per year

Remote: Yes