Front Desk Supervisor

Omni Charlottesville Hotel; Charlottesville (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Omni Charlottesville Hotel seeks a Front Office Supervisor responsible for managing guest check-in and check-out processes and ensuring a professional guest experience. Candidates must have previous hotel front office experience and the ability to work flexible hours, including nights and weekends.

Qualifications

• High propensity for customer service required.
• Must be available for night, weekend, and holiday shifts.
• Ability to stand for prolonged periods is necessary.

Responsibilities

• Oversee guest check-in and check-out processes.
• Train new associates at the Front Desk.
• Maintain high service standards and smooth guest experiences.

Skills

Customer Service

Cash Handling

Leadership

Computer Skills

Education

Previous Hotel Front Office Experience

Tools

Microsoft Office

Synergy

Nucleus

Epitome

Vision

GoConcierge

Job description

Location

Charlottesville Hotel

The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.

Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Job Description

The Front Office Supervisor is responsible for overseeing the check-in and check-out process, ensuring each guest is welcomed with professionalism and courtesy. This position supports the Director of Front Office and the Guest Services Manager in managing daily front desk operations, maintaining high service standards and a smooth guest experience.

This is a PM position — candidates must have evening availability.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Must have the ability to lead, motivate and develop others

Qualifications

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May require working overnight shift.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
• MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE
• Must be available to work 2nd and 3rd shifts including nights, weekends and holidays.

End of Job Description

#IND123

Source: Hospitality Online