Front Desk Manager

White Lodging; West Lafayette (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Parental Leave

Vacation/PTO with rollover

401(k) with company match

Life Insurance

Disability Insurance

DailyPay option

Wellness tools

Referral bonuses

Leadership development and tuition Re

Discounts on hotel rooms, dining, and…

Growth opportunities

Job summary

White Lodging operates a portfolio of premium-brand hotels and related venues, and seeks a Front Desk Manager for Union Club Hotel at Purdue. The role oversees daily Front Office operations, leads and trains staff, plans interviews, and ensures guest service excellence as the ambassador of the property.

The position emphasizes hands-on leadership, payroll and scheduling responsibilities, and a proactive approach to hiring to maintain service excellence in a high-profile hotel setting.

Qualifications

• Prior leadership or supervisory experience; experience with a specific brand hotel or upscale property is a plus.
• A passion for service with a positive, can-do attitude.
• A desire to develop and coach associates while creating an environment for your team to thrive.

Responsibilities

• The Front Desk Manager will carry out all daily shift operations of the Front Office department.
• Provide leadership, training, and shift flow management while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in hourly interviews.
• Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment.
• Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more.

Skills

Leadership experience

Coaching

Problem solving

Customer service mindset

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Description

Position Information

Location: Union Club Hotel at Purdue

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

What You’ll Do

• The Front Desk Manager will carry out all daily shift operations of the Front Office department.
• Provide leadership, training, and shift flow management while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in hourly interviews.
• Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment.
• Perform hands‑on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more.

What You’ll Bring

• Prior leadership or supervisory experience; experience with a specific brand hotel or upscale property is a plus.
• A passion for service with a positive, can‑do attitude.
• A desire to develop and coach associates while creating an environment for your team to thrive.
• Ability to creatively problem‑solve, execute strategies, and deliver results.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Life Insurance and Disability Insurance
• DailyPay option
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.