Front Desk Supervisor

Sonesta International Hotels; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) Plan with Company Match

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Short & Long Term Disability Insurance

Employee Perks & Discounts

Job summary

Sonesta International Hotels in Cambridge, MA is seeking a Front Desk Supervisor to lead daily front desk operations, ensure guest satisfaction, and uphold Sonesta Service Standards. You will supervise front desk agents, conduct pre-shift meetings, delegate tasks, review checklists, verify house accounts and room discrepancies, and communicate urgent information to the next shift.

This full-time on-site role offers competitive pay and benefits including medical, dental, vision, 401(k), paid

Qualifications

• Supervises front desk agents to maintain guest experience.

Responsibilities

• Checks guests in and out, ensuring accuracy and service quality.
• Conducts daily pre-shift meetings with Front Desk staff.
• Supervises agents to meet Sonesta Service Standards and delegates tasks as needed.
• Checks front desk work for consistency and resolves issues as they arise.
• Oversees completion of Front Desk checklists and verifies house accounts and room discrepancies.
• Communicates pertinent information to the next shift and may work in other areas as needed.

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive – bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Supervises the front desk agents in their daily activities and maintains a good guest experience by performing the following duties.

Job Description

• Performs all duties related to checking in and checking out guests.
• Conducts daily pre-shift meetings with all Front Desk staff.
• Supervises the front desk agents to ensure that their performance is up to Sonesta Service Standards.
• Delegates tasks to agents as needed.
• Checks front desk work for consistency and accuracy and handles any problems that may arise.
• Oversees the completion of all Front Desk checklists.
• Verifies all house accounts and investigates all room discrepancies.
• Communicates all pertinent information to manager/supervisor for following shift.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Additional Job Information/Anticipated

Pay Range

$29 to $31 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.