Front Desk Manager

Sonesta International Hotels; New York (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Hotel discounts

Educational assistance

Paid vacation & sick days

401(k) with company match

Job summary

Sonesta International Hotels is seeking a Front Office Manager candidate to act as MOD during morning and evening shifts and supervise front desk operations to ensure guest satisfaction.

The role requires coordinating VIP services, leading communications and concierge, and upholding brand standards while supporting other departments as needed.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or 6 months to 1 year related experience or training.
• Track record of delivering exceptional guest experience.
• Strong communication skills for training and safety purposes with guests and associates.
• Bi-Lingual communications skills are a plus.

Responsibilities

• Act independently as MOD, covering morning and evening shifts.
• Supervise front office staff including front desk, communications, and concierge.
• Provide MOD support to other departments as needed.
• Oversee VIP arrivals and escorts; maintain VIP relations.
• Conduct Manager’s Meetings and coordinate guest issues across departments.

Skills

Guest Service

Communication

Leadership

Bi-Lingual

Education

Associate's degree or equivalent

Tools

Opera

Internet software

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

Job Description

Job Description

• Act independently as MOD, covering morning and evening shifts.
• Supervise all front office staff including front desk, communications, uniform services and concierge.
• Offer MOD support to other unsupervised departments as needed.
• Act as Travel pass champion.
• Distribute minutes and conduct Manager’s Meeting.
• Oversee VIP arrivals.
• Perform VIP Escorts.
• Act as Lobby Ambassador
• Track and follow up on in-house guest challenges.
• Resolve guest related issues.
• Liaison with other departments to ensure guest satisfaction.
• Assist with post-stay guest follow up.
• Perform Property rounds.
• Act as Front Office representative during Pre-Cons.
• Monitor and coordinate concierge requests.
• Provide site tours of the hotel.
• Deliver Passionate & Engaging Service to our Guests.

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.

• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile.
• Use eye and ear contact and guest’s name.
• Establish/anticipate needs.
• Solve and own all requests/complaints.
• Thank everyone.

Build solid relationship with your Colleagues.

• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Pay range $30.00 - $33.00. Base pay offered may vary depending on various factors, including but not limited to: job related knowledge, skills and job specific/overall experience.

Additional Job Description

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Appropriate professional appearance and demeanor.
• Knowledge of Opera and internet software preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Bi-Lingual communications skills a plus.
• Strong communication skills.
• Appropriate professional appearance and demeanor.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.