Front Desk Supervisor

Sonesta Hotels International Corporation in; Miami Beach (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401(k) Retirement Plan with Company匹

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Job summary

Sonesta Hotels International Corporation is seeking a Front Desk Supervisor (Finance) in the Miami area to lead front desk staff, assist the Operations Manager with accounting and HR tasks, and manage front desk technology and guest marketing initiatives.

The role covers training, supervising, scheduling, and serving as a liaison in the absence of senior management. Requires hotel experience, ServSafe/TIPS potential, and proficiency in MS Office and Opera systems.

Qualifications

• High School diploma or equivalent required.
• Two years of previous hotel experience required.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Experience with Microsoft Office and Opera systems required.
• Valid driver's license required.

Responsibilities

• Deliver on Sonesta Service in all guest interactions and train staff to uphold G.U.E.S.T. standards.
• Ensure staff are trained on front desk operations, facilities, services, safety procedures, and emergency processes.
• Supervise front desk and reservation functions to ensure top guest service and secure monetary transactions.
• Lead seasonal reservation strategy, adjust room pricing using Opera and Synxis to optimize occupancy and revenue.
• Maintain front desk communications through logs and meetings; coordinate with shifts and management.
• Handle guest requests and ensure timely service delivery; respond to complaints professionally.
• Oversee shoppe and pour operations, ensuring stock levels and presentation.
• Post charges and prepare deposits; manage cash and credit card transactions per procedures.

Skills

Verbal & written comm

Communication

Mathematical skills

Education

High School diploma

Tools

Opera systems

Microsoft Office

Job description

Sonesta Hotels International Corporation

Front Desk Supervisor (Finance)

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
• Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
• Responsible for the supervision of the security of cash, credit card transactions, and guest information.
• Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
• Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Regularly sell hotel rooms through direct client contact.
• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent required.
• Two years of previous hotel experience required.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Experience with Microsoft Office and Opera systems required.
• Valid driver's license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

$25.00 per hour

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.