Front Desk Agent

Sonesta International Hotels; New Orleans (LA); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company My

401(k) Retirement Plan with Company My

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Disability Insurance

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in New Orleans is seeking a Front Desk Agent to be the first point of contact for guests, handling registration, room assignments, and guest inquiries with a focus on hospitality.

The Front Desk Agent will manage front desk technology, maintain registration and key files, process payments, and assist with reservations and PBX as needed, upholding Sonesta’s guest service standards.

Responsibilities

• Greet, register, and assign rooms to guests
• Maintain adequate supplies at each front desk station
• Issue room key and provide instructions to Bellperson
• Maintain updated registration and key files at all times
• Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
• Keeps records of room availability and guests' accounts
• Compute bills, and collect payments
• Makes and confirm reservations
• Post charges such as room, parking, food, liquor or telephone to ensure collection of revenue
• Assist in reservations or PBX as needed
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Maintain outstanding interpersonal relations with guests and co-workers
• Contribute to building a positive team spirit
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.

Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.

Job Description

Key Job Functions

• Greet, register, and assign rooms to guests
• Maintain adequate supplies at each front desk station
• Issue room key and provide instructions to Bellperson
• Maintain updated registration and key files at all times
• Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
• Keeps records of room availability and guests' accounts
• Compute bills, and collect payments
• Makes and confirm reservations
• Posts charges such as room, parking, food, liquor or telephone to ensure collection of revenue
• Assist in reservations or PBX as needed
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Maintain outstanding interpersonal relations with guests and co-workers
• Contribute to building a positive team spirit
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Additional Job Information/Anticipated

Pay Range

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.