Front Desk Supervisor

Sage Hospitality Group; Boulder (CO); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Sage Hotel & Restaurant Discounts across the US

Hilton Hotels Discount

Free RTD Ecopass

Sick Pay

401(k)

Medical, dental, and vision insurance

Paid time off for vacation and holidays

Tuition reimbursement

Job summary

Sage Hospitality Group is seeking a Front Office Supervisor for the Hilton Garden Inn Boulder, overseeing front desk operations and ensuring exceptional guest service. Applicants should have at least a high school education and 1 year of experience in a related role.

The position offers competitive pay of $21-$23 per hour along with various employee benefits including hotel discounts, health insurance, and paid time off.

Qualifications

• Minimum 1 year of full-time employment in a front office position.

Responsibilities

• Supervise operations of the front desk to ensure optimal service.
• Train and direct front desk team members.
• Resolve customer issues and complaints.
• Facilitate guest check-in and departure procedures.
• Handle cash transactions accurately.
• Answer inquiries from potential guests.
• Maintain good customer relations.
• Operate PBX equipment.
• Control cash transactions.
• Perform other duties as assigned.

Skills

Understanding of all hotel front office procedures

High school graduate level mathematical aptitude

Customer service skills

Supervision and management skills

Ability to communicate information

Education

High school education or equivalent experience

Job description

Salary & Location

USD $21-$23 per hour. Full‑time position located at the Hilton Garden Inn Boulder – Canyon Boulevard & 28th Street, in the Heart of Boulder.

About the Role

Front Office Supervisor responsible for overseeing front desk operations, ensuring efficient service, and maintaining high customer satisfaction.

Perks

• Sage Hotel & Restaurant Discounts across the US
• Hilton Hotels Discount
• Free RTD Ecopass
• Sick Pay
• 401(k)

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct, and resolve issues/problems, and coach and counsel front desk team members to ensure quality operations.
• Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of customer satisfaction.
• Complete established check‑in procedures for arriving guests and facilitate guest departure to close the guest account and make the room available for the next guest.
• Calculate and/or post monies, receipts, guest accounts, and other credit forms using accurate, proper cash handling methods and established procedures.
• Courteously and accurately answer inquiries from potential guests and accept hotel reservations. Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
• Maintain good customer relations by staying abreast of all in‑house and area functions to answer questions and concerns with timely and knowledgeable responses.
• Operate PBX equipment, including assisting outgoing calls, scheduling and setting wake‑up calls, and paging guests.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Perform other duties as assigned, requested, or deemed necessary by management.

Education & Experience

• High school education or equivalent experience.
• Minimum 1 year of full‑time employment in a related front office position.

Knowledge & Skills

• Understanding of all hotel front office procedures.
• High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general customer service skills.
• Knowledge of company/hotel policies and procedures and the ability to determine the course of action based on these guidelines.
• Supervision and management skills.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.

Physical Demands

• Ability to communicate in person and on telephone frequently.
• Ability to read written communiqués, analyze reports, and see monochrome computer screens.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Excellent literacy necessary to analyze report data, prepare reports, and initiate correspondence.
• Continuous standing 80–90% of the shift communicating with guests.
• Routine lifting of up to 50 lbs. for guest luggage; limited movement of up to 50 lbs. for bell cart; limited.
• No climbing or driving required.

Environment & Benefits

• Prolonged standing at an indoor, thermostatically climate‑controlled workstation under fluorescent lighting.
• Paid Sick Time
• Employee assistance program
• Great discounts on hotels, restaurants, and much more
• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic life and AD&D insurance
• Paid time off for vacation and holidays
• Tuition reimbursement

Compensation

USD $21.00 – $23.00 per hour.