Front Desk Staff

Mount Sinai Medical Center of Florida, Inc.; Key West, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Mount Sinai Medical Center of Florida, Inc. in Key West is seeking a Front Desk Staff member to handle patient reception, appointment scheduling, and accurate data entry.

The role requires courteous communication, efficient call handling, and reliable documentation of demographics and insurance information. The ideal candidate will have a High School diploma, welcoming patient service experience, and the ability to work in a fast-paced healthcare setting while maintaining confidentiality and

Qualifications

• High School diploma required.
• Experience in a healthcare setting preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a clinical front desk environment.

Responsibilities

• Answers telephone promptly and directs calls to the appropriate area.
• Records messages accurately and forwards information in a timely manner.
• Enters patient demographics and insurance data into the computer as documented.
• Verifies insurance information, referrals and authorizations, and other forms as needed.
• Checks forms for completeness and correctness.
• Notifies the Office Coordinator when supply levels approach reorder points.
• Distributes mail and handles documents as needed.
• Schedules appointments and records them per practice policy.
• Processes daily receipts, journals, and deposits; handles petty cash.
• Supports front desk operations to maintain smooth patient flow.

Skills

Telephone etiquette

Data entry

Customer service

Communication

Time management

Education

High School diploma

Tools

MS Office

Job description

## Front Desk StaffApply: Key West, FL: Full time: Posted Today: JR104511**As Mount Sinai grows, so does our legacy in high-quality health care.**Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.**Culture of Caring: The Sinai Way**Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.**Department:**CC207266 Wagstaff-Key West 1501**Job Description Summary:**## Position Responsibilities* Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.* Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.* Repeats key information when writing down messages to ensure accuracy.* Accurately enters patient demographics information and insurance data in the computer as documented.* Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.* Checks to ensure that patients fill out applicable forms completely and correctly.* Informs secretary or Office Coordinator when supply level is approaching reorder point.* Copies patient records if requested by insurance company or other physician's office.* Distributes mail accurately and on a timely basis.* Efficiently schedules appointments, recording them as documented and following practice policy.* Responsible for completing daily receipts and journals and deposits to cashiers.* .Responsible for petty cash.## Qualifications* ### License/Registration/Certification + Not applicable* ### Education + High School* ### Experience + Experience in a Healthcare setting preferred but not required**Benefits:**We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:* Health benefits* Life insurance* Long-term disability coverage* Healthcare spending accounts* Retirement plan* Paid time off* Pet Insurance* Tuition reimbursement* Employee assistance program* Wellness program* On-site housing for select positions and more!