Front Desk Staff

Consona; Delafield (WI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Discounts on aesthetic services

Team environment

Job summary

Consona, a premier plastic surgery and aesthetics practice in Delafield, WI, is seeking a part-time Front Desk Associate to be the first and last point of contact for patients.

You will greet patients, manage the schedule, handle phones, process payments, maintain records in the EMR, and support a smooth, on-site operation while upholding HIPAA and brand standards.

This role offers an hourly rate, opportunities for growth, and a collaborative team focused on exceptional patient experience.

Qualifications

• 1+ year front desk or patient-facing customer service experience.
• Professional, warm, and composed in every interaction.
• Reliable and punctual with attention to detail.

Responsibilities

• Greet patients warmly at check-in and check-out.
• Manage the daily schedule and waitlist.
• Answer inbound calls and messages with same-business-day response.
• Process patient payments and reconcile at day end.
• Maintain accurate patient records in the EMR.
• Route clinical questions to the provider without delay.
• Ensure waiting area is clean, on-brand, and organized.
• Open and close the practice per SOP.
• Handle intake paperwork and consent documentation.

Skills

Front desk experience

Customer service

HIPAA compliance

Phone etiquette

EMR familiarity

Tools

EMR software

Scheduling system

Job description

Consona | Patient Experience | Delafield, WI | Part-Time, On-Site

WHAT WE'RE ABOUT

Consona is a premier plastic surgery and aesthetics practice built on physician excellence and deep patient relationships. We have grown through the trust our patients place in us — and that trust is the foundation everything else is built on.

Consona operates within the Lineage network — a platform for plastic surgery and aesthetics practices that provides infrastructure, systems, and scale so physicians can stay focused on patients.

What drives us:

• — Community First: Consona was built on relationships. Word of mouth is our heritage — and the standard every other channel has to earn.
• — Brand Integrity: We are a premium practice. Every touchpoint — online or in person — reflects that. We do not cut corners on how we show up.
• — Growth with Purpose: We grow because our patients trust us. The patient experience is the filter every operational decision runs through.

THE ROLE

The Front Desk Associate is the first person a Consona patient sees and the last voice they hear before they leave. You set the tone for the entire visit. On your two days, you own the front of house — greeting patients, managing the schedule, handling phones, processing payments, and keeping the practice running smoothly.

WHAT YOU'LL OWN

• — Greet every patient warmly and professionally — the visit begins the moment they walk through the door
• — Manage patient check-in and check-out accurately and efficiently, including intake paperwork and consent documentation
• — Answer inbound calls and return messages promptly — every patient deserves a same-business-day response
• — Own the daily schedule on your days — confirm appointments, manage cancellations, fill open slots from the waitlist, and flag conflicts before they become problems
• — Collect and process patient payments at time of service; reconcile end-of-day transactions accurately
• — Maintain accurate and complete patient records in the EMR
• — Route clinical questions to the appropriate provider or medical staff immediately — no delays
• — Ensure the waiting area and front desk are clean, organized, and on-brand at all times
• — Open and close the practice per standard operating procedures

WHAT WE'RE LOOKING FOR

• — 1+ year of front desk, receptionist, or patient-facing customer service experience — medical or aesthetics setting preferred
• — Professional, warm, and composed — you represent the practice in every interaction
• — Organized and detail-oriented — schedules are accurate, payments are correct, and records are complete
• — Reliable and punctual — part-time means the team depends on you fully on your days
• — Comfortable with EMR and scheduling systems; willingness to learn our platform
• — Discreet with patient information — HIPAA compliance is non-negotiable

WHAT YOU'LL GAIN

• — Competitive hourly rate, DOE
• — Discounts on Consona aesthetic services and treatments*
• — A team environment where the standard is high and the work is meaningful