Care Coordinator - Front Desk

Confluent Health; Tulsa (OK); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Generous PTO

Medical, dental, vision coverage

401(k) with 4% match

Training & onboarding

Clear growth pathways

Résumé du poste

Confluent Health is seeking a Care Coordinator to provide a warm, organized frontline experience. You will manage patient check-in/out, scheduling, insurance verification, and calls, while supporting referrals and patient records with accuracy and empathy.

You will handle payments, protect privacy under HIPAA, and collaborate with clinical teams to maintain smooth patient flow and a high level of service.

Qualifications

• High School Diploma or GED required.
• Experience in customer-facing roles preferred.
• Ability to manage multiple tasks with attention to detail.
• Comfortable communicating on the phone with professionalism.
• Basic computer skills and ability to learn new systems.

Responsabilités

• Create a welcoming, professional first impression for patients, visitors, and referrals.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, calls.
• Review and follow up on referrals, update patient records, explain next steps.
• Manage patient flow: confirm appointments, waitlists, cancellations, future visits.
• Collect copays, balances, and other payments with accurate tracking.
• Protect patient privacy and HIPAA compliance in all interactions.

Connaissances

Customer service orientation

Multitasking

Phone communication

Basic computer skills

Formation

High School Diploma or GED

Outils

EMR navigation

Scheduling software

Description du poste

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation
• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match
• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match.

Compensation: $16-$18/HR

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].