Front Desk Specialist & Visitor Concierge

strongtie; Gallatin (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonuses/commission

Competitive benefits package

Employee stock purchase plan

Paid holidays, vacation, and sick days

Job summary

Simpson Strong-Tie is seeking a friendly, detail-oriented Receptionist to serve as the first point of contact at our Gallatin, TN office. You will manage a multi-line phone system, coordinate visitor access, and provide administrative support to the Office and Events Team.

This full-time, non-exempt role emphasizes professional customer service, strong organization, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong verbal and written communication demonstrated in one-on-one and group settings.
• Excellent customer service, interpersonal, and active listening skills.
• Professional, reliable, accountable, and welcoming demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt in a fast-paced environment.
• Ability to work under pressure with sound judgment.
• Experience operating a multi-line telephone system.

Responsibilities

• Operate a multi-line telephone system, answering, screening, and directing calls.
• Manage visitor check-in, issue badges, logs, and notify employees of arrivals.
• Greet and assist visitors, customers, vendors, and delivery personnel.
• Provide administrative support to Office and Events Team (data entry, copying, scanning).
• Process and distribute mail and support other office communications.
• Maintain a safe, clean reception area per company policies.
• Contribute to continuity among work teams through effective communication.

Skills

Communication

Customer service

Professionalism

Organizational skills

Multitasking

Adaptability

Initiative

Working under pressure

Self-motivation

Telephone system experience

Tools

Microsoft Office Suite

SharePoint

Job description

Simpson Strong-Tie is seeking a friendly, detail-oriented Receptionist to serve as the first point of contact at our Gallatin, TN office. You will manage a multi-line phone system, coordinate visitor access, and provide administrative support to the Office and Events Team.

This full-time, non-exempt role emphasizes professional customer service, strong organization, and the ability to multitask in a fast-paced environment.