Receptionist

strongtie; Gallatin (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonuses/commission

Competitive benefits package

Employee stock purchase plan

Paid holidays, vacation, and sick days

Job summary

Simpson Strong-Tie is seeking a friendly, detail-oriented Receptionist to serve as the first point of contact at our Gallatin, TN office. You will manage a multi-line phone system, coordinate visitor access, and provide administrative support to the Office and Events Team.

This full-time, non-exempt role emphasizes professional customer service, strong organization, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong verbal and written communication demonstrated in one-on-one and group settings.
• Excellent customer service, interpersonal, and active listening skills.
• Professional, reliable, accountable, and welcoming demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt in a fast-paced environment.
• Ability to work under pressure with sound judgment.
• Experience operating a multi-line telephone system.

Responsibilities

• Operate a multi-line telephone system, answering, screening, and directing calls.
• Manage visitor check-in, issue badges, logs, and notify employees of arrivals.
• Greet and assist visitors, customers, vendors, and delivery personnel.
• Provide administrative support to Office and Events Team (data entry, copying, scanning).
• Process and distribute mail and support other office communications.
• Maintain a safe, clean reception area per company policies.
• Contribute to continuity among work teams through effective communication.

Skills

Communication

Customer service

Professionalism

Organizational skills

Multitasking

Adaptability

Initiative

Working under pressure

Self-motivation

Telephone system experience

Tools

Microsoft Office Suite

SharePoint

Job description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

YOU

As a receptionist, you will serve as the first point of contact for customers, visitors, vendors, and delivery personnel. You will manage a multi-line telephone system, coordinate visitor access and security procedures, and provide administrative support while delivering professional customer service to internal and external stakeholders.

WHAT YOU'LL BE DOING

• Operate a multi-line telephone system, professionally answering, screening, and directing incoming calls to the appropriate departments and personnel. (50%)
• Manage the visitor check-in process, including issuing visitor badges, maintaining visitor logs, directing visitors, notifying employees of arrivals, and ensuring compliance with company security and safety procedures. (15%)
• Greet and assist visitors, customers, vendors, and delivery personnel, ensuring a professional and welcoming experience. (10%)
• Provide administrative and clerical support to the Office and Events Team, including data entry, copying, scanning, and other administrative tasks as assigned. (10%)
• Process and distribute incoming and outgoing mail and support other office communication needs. (5%)
• Maintain a safe, clean, and organized reception area in accordance with company policies and procedures. (5%)
• Support business operations through effective communication and documentation, including communicating irregularities, tracking ongoing needs, and facilitating continuity among work teams. (5%)
• Assist in the execution of special tasks and projects as needed.

DESIRED SKILLS AND EXPERIENCE

• Strong verbal and written communication skills, including the ability to effectively present information in one-on-one and group settings.
• Excellent customer service, interpersonal, and active listening skills.
• Professionalism, reliability, accountability, and a positive, welcoming demeanor.
• Strong organizational skills and attention to detail, with the ability to maintain accuracy and thoroughness in all work.
• Ability to multitask, prioritize responsibilities, and adapt effectively in a fast-paced environment.
• Ability to work effectively under pressure while maintaining flexibility and sound judgment.
• Self-motivated with a high level of initiative and commitment to completing assignments in a timely manner.
• Experience operating a multi-line telephone system.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), general office equipment, and working knowledge of SharePoint.
• Basic administrative, clerical, and data entry skills.

TRAVEL REQUIRED

This job does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Gallatin, TN.

RELOCATION

Relocation is not available for this position.

PAY

$19.00 - $26.39 / hour

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.

Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, fune