Front Desk Coordinator: Welcoming & Admin Support

Simpson Strong-Tie Company Inc.; North Carolina; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement contributions

Employee stock purchase plan

Holiday pay

Vacation

Sick days

Funerals and jury duty

Years of service awards

Employee discounts

Referral bonuses

Charitable contribution matching

Education reimbursement

Job summary

Simpson Strong-Tie Company Inc. is seeking a Receptionist to be the first touchpoint for customers and visitors. You will handle multi-line calls, route inquiries, and support office operations from Columbus, OH.

The role emphasizes punctuality, professional communication, and accurate data entry in SAP. The ideal candidate has a HS diploma or GED and up to 6 months of related experience, with strong attention to detail and a customer‑service mindset.

Qualifications

• High School Diploma or General Education Diploma (GED), required.
• 1-6 months of related experience and/or training.
• Dependable and accountable, with a commitment to regular, punctual attendance.
• Strong verbal communication skills with the ability to communicate professionally and appropriately with customers, visitors, and team members.
• Ability to understand and follow detailed written and verbal instructions.
• Strong attention to detail with the ability to complete tasks accurately and efficiently.
• Practical problem-solving skills and the ability to handle routine situations using established procedures and good judgment.
• Ability to stay organized, manage multiple responsibilities, and adjust priorities in a fast-paced work environment.
• Positive, professional demeanor with a customer-service mindset.
• Ability to work independently while also contributing effectively as part of a team.
• Demonstrates sound judgment and professionalism when handling sensitive or confidential information.
• M aintains the privacy and security of employee, customer, business, and other proprietary information in accordance with company policies and applicable requirements.

Responsibilities

• Operate a multi-line telephone system, professionally answering and directing incoming calls to the appropriate departments or personnel. (80%)
• Process outgoing mail by operating postage equipment and preparing daily invoice mailings. (5%)
• Welcome clients, customers, vendors, and delivery personnel in a friendly and professional manner. This includes: Managing the visitor check-in process by issuing visitor badges, maintaining sign-in logs, and ensuring compliance with company safety and security procedures. (5%)
• Enter and process customer orders accurately within the SAP system. (5%)
• Provide administrative and clerical support to the Office and Events Team as needed. (5%)
• Perform general office and clerical duties, including filing, data entry, copying, scanning, and other administrative tasks as assigned.

Skills

Punctual attendance

Verbal communication

Organizational skills

Independent worker

Team collaboration

Education

HS Diploma or GED

Tools

SAP

Job description

Simpson Strong-Tie Company Inc. is seeking a Receptionist to be the first touchpoint for customers and visitors. You will handle multi-line calls, route inquiries, and support office operations from Columbus, OH.

The role emphasizes punctuality, professional communication, and accurate data entry in SAP. The ideal candidate has a HS diploma or GED and up to 6 months of related experience, with strong attention to detail and a customer‑service mindset.