Front Desk Specialist - USFTGP Fish Hawk

Academic Medical Group Inc; Lithia (ND); On-site; USD 22,000 - 33,000; Full time

Job summary

Academic Medical Group Inc is seeking a Front Desk Specialist for the Fish Hawk location. The role requires accurate patient check-in/check-out, cash handling, and coordination with clinical staff.

Responsibilities include verifying demographics, assisting with scheduling, and educating patients on financial policies. EPIC proficiency and prior healthcare front desk experience are preferred, with a full-time schedule on-site.

Qualifications

• Knowledge of patient registration, scheduling, and check-in/check-out workflows.
• Proficiency in EPIC or similar electronic medical record systems.
• Strong customer service and communication skills.

Responsibilities

• Handles patient check-in and check-out in EPIC.
• Verifies demographics and insurance, collects co-payments, provides receipts.
• Screens for pre-certifications, authorizations, or referrals and educates on policies.
• Assists patients on arrival and directs them to appropriate clinical areas.
• Supports clinicians by processing appointment paperwork and ensuring smooth flow.
• Answers and routes telephone calls from patients and staff for timely communication.
• Completes scheduling tasks per clinical and operational needs.
• Documents patient information in EPIC for clear team communication.
• Reconciles daily payments and balances the cash drawer at shift end.
• Maintains a positive patient experience by following safety protocols and delivering excellent service.

Skills

EPIC system

Front desk cash handling

Customer service

Medical office experience

Education

High School Diploma or GED

Tools

EPIC EMR

Scheduling software

Job description

Job Description - Front Desk Specialist - USFTGP Fish Hawk (260004AM)

Job Description

Front Desk Specialist - USFTGP Fish Hawk - ( 260004AM )

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Essential Functions:

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Qualifications

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Lithia

Work Locations

Family Care Center Fishhawk 13421 Fishhawk Blvd. Lithia 33547

Eligible for Remote Work : On Site

Job

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday