Front Desk Specialist - USFTGP Fish Hawk

Tampa General Hospital; Brandon (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Academic Medical Group Inc in Lithia/Brandon, FL, is seeking a Front Desk Specialist to support patient check-in and check-out using EPIC, verify demographics and insurance, and educate patients on financial policies. The role includes scheduling, documentation, and payment reconciliation to ensure smooth patient flow and accurate billing.

The position requires a high school diploma or GED and healthcare front desk experience; strong customer service and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Healthcare front desk or patient service experience preferred.
• Experience with insurance, co-pay collection, and scheduling.
• Proficiency with EPIC or similar EMR systems.
• Strong customer service and communication skills.

Responsibilities

• Check-in and check-out using EPIC with accuracy and efficiency.
• Verify demographics, collect co-pays, provide receipts.
• Screen for pre-certifications, authorizations, or referrals.
• Assist patients on arrival and direct to clinical areas.
• Process appointment paperwork to support flow.
• Answer and route calls; coordinate with staff.
• Schedule appointments per clinical needs.
• Document patient information in EPIC.
• Reconcile daily payments and balance cash drawer.
• Maintain positive patient experience and safety protocols.

Skills

EPIC proficiency

Customer service

Front desk operations

Communication skills

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - USFTGP Fish Hawk (260004AM)

Job Description

Front Desk Specialist - USFTGP Fish Hawk - ( 260004AM )

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Essential Functions

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Qualifications

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Lithia

Work Locations

Family Care Center Fishhawk 13421 Fishhawk Blvd. Lithia 33547

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday