Front Desk Specialist - USFTGP Fish Hawk

USF Tampa General; Brandon (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Academic Medical Group Inc. is seeking a Front Desk Specialist for the Fish Hawk Family Care Center to support patient check-in/out, scheduling, billing, and communications with clinical teams using EPIC.

This on-site role emphasizes accuracy, customer service, and a welcoming patient experience. You will verify demographics and insurance, collect co-payments, assist with paperwork, and coordinate with physicians, nurses, and staff to ensure smooth flow and proper documentation.

Qualifications

• Knowledge of patient registration, scheduling, and check-in/check-out workflows.
• Experience in healthcare front desk or patient service roles.
• Ability to handle cash and billing-related tasks.

Responsibilities

• Perform patient check-in and check-out in EPIC with accuracy.
• Verify demographics and insurance, collect co-payments, issue receipts.
• Screen for pre-certifications and referrals, explain financial policies.
• Assist patients on arrival with paperwork and directing to clinics.
• Process appointment paperwork and support clinical staff.
• Answer and route calls; schedule appointments; document info in EPIC.
• Reconcile daily payments and balance cash drawer.
• Maintain positive patient experience and safety protocols.

Skills

EPIC proficiency

Customer service

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - USFTGP Fish Hawk (260004AM)

Front Desk Specialist - USFTGP Fish Hawk - ( 260004AM )

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Essential Functions:

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Lithia

Work Locations

Family Care Center Fishhawk

13421 Fishhawk Blvd.

Lithia 33547

Eligible for Remote Work On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday