Front Desk Specialist — Guest Services

PM New Logo; Nashville (TN); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Hotel discounts

Flexible schedule

Competitive pay

Job summary

PM Hotel Group is seeking a Guest Service Agent for the Residence Inn Opryland in Nashville, TN. This part-time role focuses on delivering exceptional customer service at the front desk, ensuring a warm and welcoming environment for guests.

Candidates must have a High School diploma and preferably 3-6 months of related experience. Responsibilities include handling cash, assisting with inquiries, and maintaining a professional demeanor. Flexibility with schedules is essential, and the role offers excellent pay and hotel discounts.

Qualifications

• High School diploma or equivalent required.
• 3 to 6 months of related experience preferred.
• Must be a people-person with the ability to handle pressure.

Responsibilities

• Provide exceptional customer service at the front desk.
• Hold knowledge of local restaurants and events to assist guests.
• Handle cash and use property management systems responsibly.

Skills

Customer service skills

Communication skills

Knowledge of local area

Education

High School diploma or equivalent

Job description

Guest Service Agent | Residence Inn Opryland | Nashville, TN

Job Category: Front Desk

Requisition Number: GUEST018917

• Part-Time
• On-site

Locations

Showing 1 location

Residence Inn Opryland
2500 Music Valley Dr
Nashville, TN 37214, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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