Front Desk Specialist - Guest Experience

Champion Homes; Dresden (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Champion Home Builders in Dresden, TN is seeking an experienced Receptionist to provide first‑class front desk support. You will handle incoming calls, greet visitors, manage mail, and support daily office operations with reliability and professionalism.

Ideal candidates have outstanding customer service, strong attention to detail, and proficiency with Microsoft Office. The role requires a friendly demeanor, clear communication, and a solid work ethic in a busy office environment.

Qualifications

• Exceptional customer service skills and professional phone manner.
• Must have strong attention to detail.
• Must have a great work ethic.
• Must have working knowledge of Microsoft Office.
• Experience with standard office equipment.

Responsibilities

• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.

Skills

Customer service

Phone etiquette

Attention to detail

Work ethic

Professional communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Champion Home Builders in Dresden, TN is seeking an experienced Receptionist to provide first‑class front desk support. You will handle incoming calls, greet visitors, manage mail, and support daily office operations with reliability and professionalism.

Ideal candidates have outstanding customer service, strong attention to detail, and proficiency with Microsoft Office. The role requires a friendly demeanor, clear communication, and a solid work ethic in a busy office environment.