Front Desk Specialist – Evenings & Weekends

Luxor Healthcare; Maryland Heights (MO); In loco; USD 1.929.000 - 2.480.000; Tempo pieno

Descrizione del lavoro

Luxor Healthcare is seeking a courteous receptionist to support the Office Manager and Administrator with day-to-day clerical duties, ensuring compliance with federal, state, local and facility guidelines.

Responsibilities include answering calls, greeting visitors, coordinating resident transportation, managing mail and supplies, filing records, updating boards in the lobby, and assisting with interviewing applicants; evening and weekend shifts are included.

Competenze

• Must be able to read, write and speak the English language.

Mansioni

• Follow all facility and departmental policies, guidelines and directives when performing tasks and using equipment and supplies.
• Answer the phone, direct calls and take messages.
• Greet visitors and provide directions to specific locations within the facility, as needed.
• Order office supplies and other departmental materials as assigned.
• Arrange resident transportation and book appointments as directed, and note/update medical records as required.
• Monitor the activities of residents going in and out of the front door exit. Direct and/or escort those residents who need supervision back to their rooms or the nurse’s station, as needed.
• File resident, employee and business records, as directed.
• Complete departmental copying assignments as received.
• Assist with handling the mail in the following areas: mailing care plan letters, quarterly resident trust letters, rehab letters to physician’s, receiving the mail and delivering to the appropriate departments for processing.
• Handle potential applicant inquiries by informing callers of available positions, giving and receiving applications and notifying department heads of potential applicants in the building (in case they want to interview the applicant immediately).
• Maintain and update resident room board in lobby area.
• Cooperate with other personnel to be sure resident care comes first.
• Report resident incidents and accidents to the nurse immediately. Do not move the resident until a nurse can assess for injury. Supervisory staff may request a written statement regarding any observations of incident.
• Report personal injuries to the Office Manager, or designee, no matter how minor they seem.
• Report any suspected or observed resident abuse to the Administrator, or designee, immediately. This includes: resident-to-resident, staff-to-resident, and visitor-to-resident. Any abusive behavior exhibited by a resident to a staff member or visitor should be reported to the nurse for appropriate follow-up.
• Observe and report needed repairs and service issues, such as broken, defective, or lost equipment and environmental issues.
• Attend all departmental meetings and/or in-services as required. Responsible for obtaining any information provided at a missed meeting/in-service.
• All other duties as assigned by supervisors.

Conoscenze

English proficiency

Descrizione del lavoro

Luxor Healthcare is seeking a courteous receptionist to support the Office Manager and Administrator with day-to-day clerical duties, ensuring compliance with federal, state, local and facility guidelines.

Responsibilities include answering calls, greeting visitors, coordinating resident transportation, managing mail and supplies, filing records, updating boards in the lobby, and assisting with interviewing applicants; evening and weekend shifts are included.