Optical Sales & Customer Experience Specialist

America's Best; Abington Township (PA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401k matching with company match

Stock purchase plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best is seeking a Sales Associate to deliver exceptional customer service and support store operations in a fast-paced environment. You will assist customers with eyewear selection, dispense glasses, and educate on care while maintaining records and contributing to sales goals.

This role emphasizes teamwork, accuracy, and adherence to brand standards, with training opportunities and benefits through National Vision. The position may require varying duties according to location rules.

Qualifications

• 1+ year of retail or customer service experience.
• Ability to multi-task in a fast-paced environment.
• High School Diploma or equivalent required.

Responsibilities

• Provide excellent customer service while supporting store sales goals.
• Help customers select eyewear based on lifestyle, prescription, and budget.
• Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law).
• Educate customers on eyewear and contact lens care.
• Maintain accurate customer and patient records.
• Communicate order status and answer incoming phone calls.
• Keep the store clean, organized, and visually merchandised to brand standards.
• Support inventory control and loss prevention procedures.
• Other duties as assigned.
• Duties may vary to meet state regulatory requirements.

Skills

Retail experience

Customer service

Education

High School Diploma or equivalent

Job description

America's Best is seeking a Sales Associate to deliver exceptional customer service and support store operations in a fast-paced environment. You will assist customers with eyewear selection, dispense glasses, and educate on care while maintaining records and contributing to sales goals.

This role emphasizes teamwork, accuracy, and adherence to brand standards, with training opportunities and benefits through National Vision. The position may require varying duties according to location rules.