Front Desk Specialist

Holiday Inn Club Vacations; Williamsburg (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Growth & stability

401K

EAP

PTO

Discounted vacations

Job summary

Holiday Inn Club Vacations is seeking a Front Desk Specialist to be the first point of contact for guests, handling check-ins, folio transactions and check-outs with a focus on exceptional service.

You will manage daily reports, support the Marketing Face to Face team during check-in, assist with room assignments, and resolve guest questions while maintaining accurate cash handling and key control procedures.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.
• Ability to acquire a clear understanding of timeshareware applications.
• Fluent in the English language.

Responsibilities

• Greet guests and provide outstanding customer service from check-in to check-out; handle complex tasks including room changes and folio adjustments; issue keys and coordinate with Housekeeping, Maintenance and Custodian.
• Answer guest inquiries and identify the appropriate resort personnel to assist when necessary; ensure guest needs are met with urgency.
• Maintain a house cash bank, perform end-of-day receipts reporting, and process guest payments.
• Perform other duties as assigned.

Skills

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Timeshareware

Job description

The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

COMPANY BENEFITS:

• Growth Opportunities & stability
• 401K
• EAP-Employee Assistance program
• PTO
• Discounted Vacations using ClubGO and more....

Pay: $17-$18hr. Depending on experience.

ESSENTIAL DUTIES AND TASKS:

• Greets all guests and provides outstanding customer service. Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance and Custodian as appropriate to expedite the cleaning of units, repairs and other requests.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house cash bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.

QUALIFICATIONS

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.
• Demonstrates a professional business appearance and upbeat, pleasant personality.
• Must have open availability including nights, weekends and holidays.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

#INDRO1

#ZRHMS01

Qualifications

Skills

Required

Customer Service

Some Knowledge

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Team Player

: Works well as a member of a group

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

:

Motivations

:

Education

Experience

Preferred

1 year:

Licenses & Certifications

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.