Front Desk Specialist

Centurion Spine and Pain Centers; Pooler (GA); In loco; USD 17.000 - 28.000; Tempo pieno

Descrizione del lavoro

Centurion Spine and Pain Centers is seeking a front desk receptionist to greet patients, manage check-in, and provide compassionate information and guidance. The role collaborates with all departments to ensure courteous, efficient service and a welcoming atmosphere.

The position requires at least 1 year in a medical office, a high school diploma, and comfort with payments and basic insurance processes. Strong communication and multitasking are essential in a fast-paced environment.

Competenze

• High school diploma or equivalent required.
• 1 year of medical office experience required.
• May travel to other offices to help when needed (Statesboro).
• Must be comfortable collecting payments.
• Knowledge of insurance is preferred.
• Customer service experience preferred.
• Good oral and written communication skills.
• Good interpersonal and organizational skills.
• Detail oriented.
• Must be friendly, able to multi-task, and work well in a fast-paced environment.

Mansioni

• Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner.
• Answers or refers inquiries appropriately.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by acknowledging arrival and keeping appointments on schedule.
• Comforts patients by anticipating anxieties; answering questions; maintaining the reception area.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Assists with obtaining revenue by recording and updating insurance information; recording and collecting coinsurance/copays.
• Maintains front office inventory and equipment by checking stock and facilitating orders.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by assisting in other duties as determined by the Department Manager.

Conoscenze

Customer service

Communication skills

Interpersonal skills

Multi-tasking

Detail oriented

Formazione

High school diploma or equivalent

Descrizione del lavoro

Job Summary:

This position is responsible for greeting and assisting patients and visitors with check in and general information, providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.

Qualifications:

• High school diploma or equivalent required.
• Work experience of at least 1 year in a medical office is required.
• May travel to other offices to help when needed (Statesboro).
• Must be comfortable collecting payments.
• Knowledge of insurance is preferred.
• Customer service experience preferred.
• Good oral and written communication skills.
• Good interpersonal and organizational skills.
• Detail oriented.
• Must be friendly, able to multi-task, and work well in a fast-paced environment.

Responsibilities:

• Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner.
• Answers or refers inquiries appropriately.
• Optimizes patients' satisfaction, provider time, and treatment room utilization acknowledging patient's arrival and keeping patient appointments on schedule by acknowledging patient in the PM system in a timely and efficient manner.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Assists with obtaining revenue by recording and updating insurance information; recording and collecting patient coinsurance/copays.
• Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by assisting in other duties as determined by the Department Manager.

Other functions:

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to position.
• Other duties as assigned.