Front Desk Specialist

Socket.dev; New Orleans (LA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Excellent company culture

Medical, dental, vision & prescription

EAP

401K with company match

PTO

Discounted hotel stays & perks site

Tuition assistance

Growth opportunities & stability

Job summary

Holiday Inn Club Vacations in New Orleans is seeking a Front Desk Specialist to serve as the front-of-house liaison, handling guest check-ins/outs, folio transactions, and reports, while providing exceptional service and guiding guests to resolutions.

This role requires a High School Diploma or GED, at least one year of Customer Service experience (resort/hotel front desk preferred), and the ability to work varied shifts including weekends and holidays. Bilingual is a plus.

Qualifications

• Minimum of one year of Customer Service experience, and, or resort/hotel Front office preferred.
• High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.
• Bilingual a plus.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries; identify the appropriate resort personnel to assist when needed.
• Maintains a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs and establishes payment method.
• Communicates with Housekeeping to expedite cleaning of units.
• Performs other duties as assigned.

Skills

Customer service

Microsoft Office

Verbal and written communication

Problem solving

Time management

Teamwork

Bilingual

Education

High School Diploma or GED

Tools

Timeshare software

POS systems

Reservation software

Job description

COMPANY BENEFITS

• Excellent Company Culture
• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• EAP - Employee Assistance Program
• 401K with Company Match
• EAP-Employee Assistance Program
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Growth Opportunities & Stability

Shifts: Shifts can vary anywhere from 6am- 11:59pm. Weekends and holidays are a must!

The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Front Desk Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing face-to-face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume the position of a technical and service expert regarding the business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, they will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate, to expedite the cleaning of units.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience.
• Minimum of one year of Customer Service experience, and, or resort/hotel Front office preferred.
• Office environment
• Bilingual a plus

QUALIFICATIONS

• A commitment to providing outstanding customer service
• Knowledge of the Microsoft Office Suite
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices is required to perform the job
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills. Fluent in the English language

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.