Front Desk Specialist

1046 Health Network Laboratories LLC; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

1046 Health Network Laboratories LLC is looking for a candidate to coordinate patient registration, insurance verification, and scheduling accurately. Key responsibilities include conducting patient interviews, ensuring accurate documentation, and engaging with patients to create a positive experience.

The ideal candidate will have a high school diploma or GED, with at least one year of customer service or healthcare experience. Proficiency in computer skills and the ability to work with a diverse customer base are essential.

Qualifications

• 1 year of customer service or healthcare experience.
• Proficient in computer and typing.

Responsibilities

• Interview patients to gather demographic and insurance information.
• Engage patients to create a positive experience.
• Ensure all documentation is accurate for timely reimbursement.

Skills

Customer service experience

Computer proficiency

Ability to interact with diverse customers

Bi-lingual – Spanish/English

Education

High School Diploma/GED

Associate’s Degree in health care or related field

Job description

Overview

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out‑of‑pocket fees.

Responsibilities

• Interview patients using open‑ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engage patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensure referring providers’ orders are complete and match the appointment scheduled.
• Obtain a new order prior to test/treatment if the order is incomplete or inaccurate.
• Scan insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secure signatures to ensure timely reimbursement, which includes consents signed specific to the service(s) being rendered.
• Determine and collect patient financial liability and create estimates, if applicable.
• Refer patients to financial resources as needed for assistance with financial counseling.
• Review the daily schedule and identify potential scheduling conflicts affecting department flow, and confer with colleagues and providers for a resolution.
• Maintain compliance with registration accuracy.

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Minimum Qualifications

• High School Diploma/GED
• 1 year of customer service or 1 year of experience in a healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency
• Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness
• Successfully pass the required training in two attempts or less

Preferred Qualifications

• Associate’s Degree in health care or related field
• 2 years registration/insurance verification experience in a health care setting
• Knowledge of medical terminology
• Bi‑lingual – Spanish/English

Employment Information

Work Shift: Day Shift

Position Type: Onsite

Union: Not Applicable

Work Schedule: Variable Shifts

Location: 1328 Golden Slipper Rd, Lehigh Valley Hospital – Pocono Creek

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Employment Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to, recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.