Front Desk Spa Specialist

Troon International; Naples (FL); On-site; USD 30,000 - 35,000; Full time

Job summary

A prestigious golf and country club located in Naples, Florida, is seeking a Spa Front Desk Associate to ensure guests receive top-notch service. The ideal candidate will handle guest check-ins and check-outs, promote resort activities, and maintain accurate billing information. Qualifications include a high school diploma or GED and a strong customer service focus. This role is essential in creating a welcoming environment for visitors while ensuring efficient operational procedures are followed.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• One to three months related experience and/or training.

Responsibilities

• Check in and out guests based on procedures.
• Provide information about the resort and activities.
• Account for cash, checks, and credit card receipts.

Skills

Hospitality focus

Knowledge of lodging system

Customer service

Education

High school diploma or equivalent

Job description

Esplanade Golf and CC
Naples, FL 34119, USA

Description

Esplanade Golf and Country Club in beautiful Naples, Florida, is excited to announce the exceptional career opportunity of a Spa Front Desk Associate. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

Key Responsibilities of the Front Desk Agent:

• Accurately posts all charges to guest’s bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and direct calls to the appropriate location.
• Regular and reliable attendance.
• Performs other duties as required.

Minimum Qualifications for the Front Desk Agent:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

• Knowledge of lodging system application.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.