Lead Spa Receptionist

BENCHMARK; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

BENCHMARK is seeking a Lead Spa Receptionist for their Sunseeker Resort in Florida Gulf Coast. This role involves overseeing spa desk operations, ensuring top-notch service delivery, and managing team members to create a welcoming atmosphere.

The ideal candidate will have a background in luxury guest services, strong leadership skills, and a professional demeanor. Responsibilities include engaging with guests, managing phone operations, and mentoring receptionists.

Join our inclusive environment where diversity is celebrated!

Qualifications

• Minimum 2 years of guest service experience in a luxury resort or hotel environment.
• Experience leading and mentoring a team.
• Ability to manage multiple phone lines effectively.

Responsibilities

• Lead spa desk operations to ensure luxury service delivery.
• Mentor and coach spa receptionists to establish a culture of accountability.
• Manage guest inquiries and maintain knowledge of resort services.

Skills

Guest service excellence

Team leadership

Organizational skills

Microsoft Office proficiency

Multiline phone operation

Education

High School Diploma or GED

Job description

Lead Spa Receptionist

Sunseeker Resort, Florida Gulf Coast, by Curio.

Responsibilities

• Lead spa desk operations, ensuring consistent delivery of luxury service and upholding resort’s core standards.
• Take ownership of guest engagement; greet, interact, and assist all guests in a professional manner.
• Serve as the primary point of contact for guests’ needs, addressing concerns or special requests promptly.
• Oversee front desk operations, including handling a multi-line phone system and booking reservations.
• Establish a culture of teamwork and accountability; mentor and coach a team of spa receptionists.
• Manage inventory, ordering, and scheduling, collaborating with the Lead Massage Therapist to ensure adequate coverage.
• Maintain cleanliness and sanitation of the bridal suite, lounge, bathrooms, fitness center, and other department areas.
• Process room charges and credit card transactions for services and retail purchases accurately.
• Maintain knowledge of resort services, features, and local attractions to respond to guest inquiries.
• Report defects or operational issues within the spa to management for timely resolution.
• Perform any additional job-related duties as required or assigned.

Qualifications

• High School Diploma, GED, or equivalent; minimum age 21.
• Minimum 2years of guest service experience in a luxury resort, day spa, or hotel environment.
• Minimum 1year of point‑of‑sale and booking/scheduling experience.
• Minimum 1year supervisory or leadership experience.
• Minimum 1year monitoring multiple phone lines/customer service experience.
• Working knowledge of Microsoft Office.
• Ability to function well under pressure, manage multiple priorities, and meet deadlines.
• Sound judgment, mature personal discretion, and strong organizational skills with attention to detail.
• Excellent interpersonal skills for dealing effectively with all contacts.
• Proficient in Microsoft Office applications.
• Clear verbal and written communication in English.
• Availability to work flexible hours, including weekends and holidays.
• Professional appearance and demeanor.
• Previous experience working in a similar resort setting.

Compensation

Compensation will be based on experience and qualifications. Pyramid Global Hospitality is an equal opportunity employer and celebrates diversity, providing an inclusive environment for all employees.