Front Desk/Spa Associate

Mood House; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid parental leave

Monthly massages

Performance raises

Team discounts

Self-care days

Local discounts with partners

Job summary

Mood House in Charlotte, NC seeks a full-time Front Desk and Spa Associate to join our energetic team. You will greet clients, manage check-in/out, and handle communications across email, phone, and social media with a friendly, professional tone.

The role emphasizes membership promotions, appointment scheduling for therapists, and maintaining a clean, welcoming studio. Spa or fitness experience is preferred, and a positive attitude helps our growing, locally owned wellness boutique stand out.

Qualifications

• Must have strong verbal skills and ability to write polished client-facing communications.
• Thrives in a fast-paced environment with a positive attitude.
• Reliable and team-oriented.
• Full-Time employees must have previous spa or fitness experience.

Responsibilities

• Welcome clients warmly, checking them in and out with care and efficiency.
• Manage client communication across email, social media, phone, and text with high response speed.
• Encourage repeat visits by prebooking appointments for client retention.
• Promote memberships and monthly rituals to clients.
• Deliver top-tier hospitality ensuring clients feel valued and cared for.
• Strategically book appointments to keep therapists’ schedules full and teammates’ income stable.
• Handle payments and enforce policies such as late cancellation rules.
• Solve problems with a can-do attitude and multitask as needed.

Skills

Polished communication

Reliable

Positive attitude

Job description

We are looking for Full Time Front desk and Spa Associates! We are looking for an energetic, positive team player with previous spa, fitness, or wellness experience.

Responsibilities

• Welcome clients warmly, checking them in and out with care and efficiency.
• Manage client communication across email, social media, phone, and text like a pro. We value response speed highly.
• Encourage repeat visits by prebooking appointments to ensure client retention.
• Promote and educate clients about memberships, focusing on the importance of a monthly ritual
• Deliver top-tier hospitality to ensure every client feels valued and cared for
• Strategically book appointments to help keep our therapists’ schedules running smoothly – your ability to book efficiently directly impacts teammates’ income!
• Handle payments and kindly enforce policies such as, late cancellation rules.
• Solve problems with a can-do attitude and know that multitasking is part of the role.

• General daily housekeeping - must be obsessed with cleanliness!
• Keep laundry fully stocked and organized daily
• Facilitate infrared sauna sessions for clients and answer questions they may have
• Responsible for upkeep of supplies and equipment
• Wear many hats – and rock them all – to support the team and clients!

Why Mood House?

We do things differently. As a locally owned and operated studio our commitment to you is that every day we will wake up focused on creating a culture and environment that allows you to do the best work of your career.

As a team, we're proud that Mood House has been recognized as a "Must-Visit" concept by Allure Magazine and voted #1 Best Massage in Charlotte. Additionally, Charlotte Ballet Dancers and Carolina Panthers TopCats Cheerleaders choose our team for self-care.

• Full-Time Employees are eligible for health insurance through Blue Cross Blue Shield, PTO, paid parental leave, and monthly massages
• Frequent eligibility for performance raises
• Team Discount on all services and products at Mood House and sister brand Toccare
• Access to team self-care days for complimentary sauna use
• Access to team discounts with local restaurant, beauty, wellness, and fitness businesses!

**Mood House is expanding, potential for future growth and management opportunities. Come grow with us!**

Requirements

• Must have strong verbal skills, with the ability to write polished client-facing communications.
• Must thrive in a fast-paced environment and bring a positive attitude.
• Must be reliable.
• Must care deeply about others (team & clients)
• Full-Time employees must have previous spa or fitness experience.