Front Desk Shift Leader

Excel Fitness Holdings; Kingsport (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the fitness sector is looking for a Shift Lead to join their dynamic team. This role is pivotal in supervising staff and ensuring the club operates smoothly during shifts. The Shift Lead will motivate team members, uphold the club's cleanliness, and provide exceptional customer service. With a focus on leadership and communication, this position offers a chance to make a significant impact in a vibrant fitness environment. If you are passionate about fitness and enjoy leading a team, this opportunity could be the perfect fit for you.

Benefits

MyFlexPay Financial Wellness Benefit

FREE Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Qualifications

• Must be at least 18 years old and possess a high school diploma.
• Proven leadership skills and ability to supervise a team.

Responsibilities

• Assist management in implementing strategies to attract customers.
• Supervise staff and ensure adherence to company policies.
• Conduct audits to maintain club standards and cleanliness.

Skills

Leadership

Communication Skills

Team Orientation

Critical Thinking

Education

High School Diploma or Equivalent

Job description

Position: Shift Lead

Reports to: General Manager (GM)/Assistant Manager (AM)

Department: Operations

Purpose: Help club management supervise and lead a team of employees in a designated location, during an assigned work shift, ensuring compliance with Excel and Planet Fitness policies, practices and objectives.

Duties and Responsibilities:

• Assist the General Manager and Assistant Manager in implementing strategies to attract and keep customers based on our Excel Core Values.
• Utilize performance tracker to be in line with company metric expectations.
• Supervise and motivate staff to perform to their best abilities during assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Identify training needs by ensuring that all staff meets Excel standards and report findings to club management.
• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
• Ensure all employees adhere to company’s policies and guidelines and address any minor infractions. Bring up any major infractions with club management to address.
• Communicate with members and create a high level of customer service.
• Perform daily club inspections, assign cleaning or associated tasks along with re-inspecting said tasks.
• Hold employees accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders.
• May be responsible for overseeing club operations and staff when the General Manager/Assistant Manager is off or unavailable.
• Help train new employees and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.

Qualifications:

• Must be at least 18 years of age or older.
• HS diploma or equivalent required.
• Proven ability to lead, encourage, develop and supervise the work of others.
• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
• Demonstrated ability, confidence and leadership in managing a team.
• Great communication skills with internal and external customers.
• Must be team oriented, motivated and well organized.
• Ability to think critically and evaluate solutions to problems proactively.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
• Every Team Player receives a FREE Planet Fitness Black Card Membership.
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.

Other Details:

• Supervisory Responsibility: This position will oversee up to 6 employees during assigned work shift. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meet established club performance metrics.
• Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must