Front Desk Security Pro — Financial Institution

Allied Universal; Wilmington (DE); On-site; USD 43,841,000 - 59,479,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal, North America’s leading security and facility services company, seeks a Front Desk Security professional in Wilmington, DE. You will welcome visitors, manage access, issue badges and support a secure environment at a financial institution.

The role emphasizes customer service, confidentiality, and adherence to site procedures, with a focus on professional presence and incident response.

Qualifications

• At least one year of security-related experience.
• Access control and badge experience preferred.
• CPR certification preferred.
• Customer service experience preferred.
• Loss prevention experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent.
• Background check and drug screening required.
• Licensing requirements may apply.
• Driver's license required for driving positions only.

Responsibilities

• Provide a professional, welcoming customer service presence at the front desk of a financial institution, following site-specific procedures and security-related policies.
• Monitor access to the facility, verify visitor credentials, issue visitor passes, and maintain accurate visitor and access records in accordance with established procedures.
• Respond to alarms, incidents, unusual activity, and critical situations in a calm, problem-solving manner; notify appropriate personnel and follow emergency response protocols.
• Assist employees, visitors, and vendors with directions, access inquiries, and front-desk support while maintaining confidentiality and a professional demeanor.
• Monitor lobby activity and security-related systems from the assigned stationary post, helping to deter unauthorized access and reporting concerns promptly.

Skills

Customer service

Access control

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Allied Universal, North America’s leading security and facility services company, seeks a Front Desk Security professional in Wilmington, DE. You will welcome visitors, manage access, issue badges and support a secure environment at a financial institution.

The role emphasizes customer service, confidentiality, and adherence to site procedures, with a focus on professional presence and incident response.