Front Desk Security

Bethesda House of Schenectady, Inc.; City of Schenectady (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Overnight differential

24/7 operation coverage

Job summary

Bethesda House of Schenectady, Inc. is seeking a Front Desk Security role to safeguard entry points, greet visitors, and support program participants in Schenectady County.

The position covers overnight Saturday/Sunday shifts, 12am–8am, with responsibilities including monitoring cameras, controlling access, and maintaining logs to ensure safety. Applicants should have a high school diploma, 2–5 years of related experience, strong communication, confidentiality, and the ability to work

Qualifications

• High school diploma (or equivalent) and 2–5 years of related work experience.
• Strong communication and professional boundaries.
• Proficient computer literacy and data entry.
• Experience with diverse populations, including individuals experiencing homelessness, mental illness, or substance use.
• Ability to respond to emergencies, resolve conflicts, work independently, and provide flexible coverage when needed.
• Must have access to reliable transportation to and from work.

Responsibilities

• Monitor all visitors, residents, and guests who enter and exit the building.
• Monitor security cameras, control building access, and observe all movement in and out of the building.
• Follow all safety, emergency, and after-hours on-call procedures as needed.
• Conduct hourly rounds to ensure building security and address any issues.
• Keep records as required for the Log Book with appropriate information written clearly and in detail.
• Utilize the Resident Guest Book to ensure that only approved guests for each resident are on the approved list.

Skills

Strong communication

Professional demeanor

Confidentiality

Data entry

Phone system operation

Diversity experience

Independent worker

Education

High school diploma or equivalent

Job description

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.

Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County.

The Front Desk Security is responsible for managing building access, answering the switchboard, monitoring security cameras, greeting the public and program participants while maintaining a safe and welcoming environment. Coverage operates 24/7 - consistent attendance and punctuality are essential for this role. Responsibilities will vary depending on shift.

Available Shifts

• Saturday/Sunday | 12am-8am (overnight)

Pay Rate: $16/ $16.50 differential

Benefits for part-time (over 20hrs/week) and full-time positions

Primary responsibilities

• Monitor all visitors, residents, and guests who enter and exit the building
• Monitor security cameras, control building access, and observe all movement in and out of the building. This position monitors the security cameras for all locations
• Follow all safety, emergency, and after-hours on-call procedures as needed
• Conduct hourly rounds to ensure building security and address any issues
• Keep records as required for the Log Book with appropriate information written clearly and in detail
• Utilize the Resident Guest Book to ensure that only approved guests for each resident are on the approved list

Qualifications

• High school diploma (or equivalent) and 2–5 years of related work experience
• Strong communication skills, professional demeanor, and ability to maintain professional boundaries and confidentiality
• Computer literacy with data entry skills and ability to operate phone systems professionally
• Experience working with diverse populations, including individuals experiencing homelessness, mental illness, or substance use.
• Ability to maintain appropriate boundaries and keep confidential information regarding employees, volunteers, residents, and guests
• Ability to respond to emergencies, resolve conflicts, work independently, and provide flexible coverage when needed
• Must have access to reliable transportation to and from work

This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice.All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.