Front Desk & Scheduling Specialist

Glens Falls Hospital; Town of Cambridge (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Glens Falls Hospital in New York is seeking a Medical Secretary to be the first point of contact for patients, greet visitors, answer calls, and manage check-in processes accurately.

The role emphasizes organization, scheduling, updating patient charts, and coordinating with nurses and doctors to keep the practice running smoothly. A high school diploma is required; an associate degree in healthcare or business is a plus, with at least one year in a medical office and solid computer skills.

Qualifications

• Education: A high school diploma or equivalent. (An Associate degree in healthcare or business is a plus!)
• Experience: At least one year of experience working in a medical office
• Skills: Good computer skills (Word, Excel, and typing), a solid grasp of medical terminology, and the ability to stay calm and kind when things get busy or stressful

Responsibilities

• Help Patients Feel Welcome: Greet patients, handle the check-in process, and make sure all paperwork and history forms are accurate and up to date.
• Manage the Calendar: Schedule appointments, coordinate follow-up care, and proactively reach out to patients who missed an appointment to help them get back on track.
• Handle Patient Calls: Answer phones and use your best judgment to figure out what the patient needs, looping in a nurse or doctor when a medical question pops up.
• Keep Things Organized: Sort incoming mail, swiftly route lab and test results to the right hands, and keep patient charts updated and accurate.
• Navigate Insurance & Billing: Check insurance info, contact insurers to secure referrals, and safely process payments at the front desk. You will also help apply standard billing codes (ICD-10, CPT) to patient records.

Skills

Computer skills

Medical terminology

Calm under pressure

Education

High school diploma or equivalent

Associate degree preferred (healthcare or business)

Tools

Word

Excel

Typing

Job description

Glens Falls Hospital in New York is seeking a Medical Secretary to be the first point of contact for patients, greet visitors, answer calls, and manage check-in processes accurately.

The role emphasizes organization, scheduling, updating patient charts, and coordinating with nurses and doctors to keep the practice running smoothly. A high school diploma is required; an associate degree in healthcare or business is a plus, with at least one year in a medical office and solid computer skills.