Front Desk & Scheduling Lead — Training Center

All-Star Sports Academy; Downingtown (Chester County); On-site; USD 21,000 - 28,000; Part time

Job summary

All-Star Sports Academy in Downingtown, PA is seeking a Training Center Administrator to manage front desk operations, scheduling, and client records. You will greet families, handle inquiries, and coordinate with the general manager to optimize daily activities and events.

The role emphasizes strong communication, a customer-focused approach, and the ability to maintain accurate data in the CRM system. This is an hourly, non-exempt on-site position with a collaborative team environment.

Qualifications

• High school diploma preferred.
• Sales or front desk experience preferred.
• Customer-oriented.
• Problem solving capabilities, able to keep on task until resolution.
• Strong work ethic.
• Excellent communication skills.
• Positive, energetic attitude.
• Strong desire to succeed.
• Team-oriented.

Responsibilities

• Manage scheduling communications, incoming and outgoing phone or email conversations – focus on filing instructor lesson schedules and event schedules.
• Update client records in ASSA Client Relationship Management system.
• Manage incoming inquiries and customer service issues and escape accordingly.
• Collaborate with general managers for daily activity and focus areas for the training center.
• Oversee calendar management: add staff availability, coordinate systems correspondence to customers, maximize training center room schedule, and block out training centers for future practices, programs, special events, etc.
• Maintain customer lists (customer data and reports) as needed for targeted outreach.
• Participate in weekly meetings: individual and department meetings on reporting, ongoing training, language development, customer concerns, and system improvements.
• Create and disseminate reports as assigned by the general manager.
• Work with corporate staff to support training of new employees on ASSA systems, processes, policies, and best practices.
• Assist in Accounts Receivables, payment plan structures, and processing or payments.
• Provide an excellent experience through friendly and courteous customer service to parents and players.
• Other duties as assigned.

Skills

Customer service

Scheduling

Communication

Teamwork

Problem solving

Energetic

Education

High school diploma

Tools

CRM software

Scheduling system

Job description

All-Star Sports Academy in Downingtown, PA is seeking a Training Center Administrator to manage front desk operations, scheduling, and client records. You will greet families, handle inquiries, and coordinate with the general manager to optimize daily activities and events.

The role emphasizes strong communication, a customer-focused approach, and the ability to maintain accurate data in the CRM system. This is an hourly, non-exempt on-site position with a collaborative team environment.