Front Desk & Scheduling Coordinator - Mental Health

Metrocare Services; Dallas, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Retirement Plan

Health Savings Account

Professional Development allowance

Bilingual Stipend

Job summary

Metrocare Services in Dallas seeks an administrative professional to support front desk operations and patient flow. You will greet clients, handle calls, and keep scheduling accurate in the MyAvatar EHR system while coordinating with clinical teams.

The role requires strong customer service, reliability, and the ability to multitask in a busy health-care environment; prior MH/MR setting experience is a plus. This in-person position offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma is required; 2–3 years of progressive customer service experience preferred.
• Some college or technical training is preferred; MH/MR setting experience is a plus.
• Experience in an office environment and using EHR systems is advantageous.

Responsibilities

• Greet clients and manage in-person and phone contacts as first point of contact.
• Maintain scheduling calendars and update therapy schedules in the system.
• Process admissions, benefits checks, and gather required records and forms.
• Enter data into MyAvatar and other EHRs with accuracy and timeliness.
• Support clerical duties and coordinate supply needs with leadership.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma

Some college or technical school/training

Tools

MS Excel

MS Word

Outlook

PowerPoint

MyAvatar EHR

Job description

Metrocare Services in Dallas seeks an administrative professional to support front desk operations and patient flow. You will greet clients, handle calls, and keep scheduling accurate in the MyAvatar EHR system while coordinating with clinical teams.

The role requires strong customer service, reliability, and the ability to multitask in a busy health-care environment; prior MH/MR setting experience is a plus. This in-person position offers comprehensive benefits and growth opportunities.