Front Desk Scheduler

Associated Clinic of Psychology Inc; West Saint Paul (MN); Vor Ort; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health insurance (Medica)

Dental coverage

Vision insurance

Short Term Disability

Life Insurance

401(k) retirement plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Telehealth services

No-cost telehealth

Zusammenfassung

Associated Clinic of Psychology (ACP) is seeking a Front Desk Scheduler to be the first point of contact at our West St. Paul, MN location. You will greet clients, answer calls, schedule appointments, and support clinicians with a welcoming, professional approach.

The role emphasizes patient confidentiality, organization, and teamwork within a compassionate behavioral health team serving Minnesota and Western Wisconsin.

Qualifikationen

• High School Education required.
• Basic medical terminology training and keyboarding skills.
• Previous clerical experience in a medical/clinic setting with scheduling and EMR.
• Strong attention to detail and accurate data entry.
• Reliable transportation and flexible with assignments.

Aufgaben

• Greet and assist clients in person and over the phone.
• Support providers, staff, visitors, and clients.
• Answer all incoming calls professionally and courteously.
• Maintain confidentiality of provider, staff, and client information.
• Schedule appointments between providers and clients.

Kenntnisse

Interpersonal skills

Customer service

Multitasking

Attention to detail

Reliable transportation

Ausbildung

High School Education

Tools

EMR experience

Online scheduling

Jobbeschreibung

ACP strives to be the provider and employer of choice for behavioral health in Minnesota and Wisconsin. More than just a place to work, this is a place to land.

Help equip people with the tools needed to live their best lives.

Integrated Mental Health Services Team

Work directly with residents, their families, professional caregivers, physicians, and facility staff to provide integrated clinical services and consultation.

Treat the spectrum of behavioral health issues alongside a dedicated and passionate team of highly experienced clinic providers.

Provide behavioral health services in settings including client's homes and community locations.

Offering therapy services in a school-based setting and providing resources to youth, families, and teachers.

9+ month Community-Based, DBT, and Geriatrics internship as a mental health practitioner providing diagnostic assessments and therapy.

Critical for the care of our clients, the admin team keeps ACP running smoothly while fostering a compassionate and responsive atmosphere for clients and coworkers alike.

Associated Clinic of Psychology 34 subscribers

For 45+ years, ACP has built a reputation as a preferred provider in the Twin Cities metro and Western Wisconsin, led by founder and current CEO Dr. John Brose. In 2020, Dr. Brose was awarded Gerontologist of the Year and a Lifetime Achievement Award for Psychological Leadership from the Minnesota Psychological Board.

Dr. Brose has trained with some of the world's best psychologists and psychiatrists, served on the faculty of psychotherapy training institutes, and personally treated over 50,000 patients. He remains a full-time clinician with a deep passion for helping our clinicians grow and evolve. His dedication to mental health services has been the guiding light of our work at ACP.

Why Make ACP Your Place to Land

Supportive Clinical Supervision

Personal & Professional Development Opportunities

At ACP, we prioritize your professional growth and personal experience. Join a collaborative team of experienced, grounded, and passionate mental health professionals while making a difference in the lives of many.

Our employees are dedicated to serving a diverse group of clients, providing personalized care in a safe, collaborative environment.

What We Look For

We value independence, hard work, trustworthiness, and authenticity. Our clinicians put their heart into their work to better their community.

What We Offer

Our robust and competitive benefits package reflects the unique expertise and perspective you bring to your work.

“Providing the right care, in the right place, at the right time to people in all circumstances.”

I'm proud to work at ACP. The clinicians have years of experience and value the wellbeing of their clients. ACP has a history of offering services in new ways to accommodate clients in various settings. It's not a one size fits all mentality, it's a constant mindset of asking how are we doing, listening to feedback from all involved, and transforming services to meet the needs of the clients in our communities.

Emily Carlson MSW, LICSW, IMHS

I'm coming up on my 8th year with ACP and I have grown so much an employee and as an individual. My manager has helped shape my career and I'm thankful for the opportunities that have been presented to me. I am proud of the work ACP does not only as a company but as individuals.

Business Office Coordinator

I'm proud to work at ACP. The clinicians have years of experience and value the wellbeing of their clients. ACP has a history of offering services in new ways to accommodate clients in various settings. It's not a one size fits all mentality, it's a constant mindset of asking how are we doing, listening to feedback from all involved, and transforming services to meet the needs of the clients in our communities.

Emily Carlson MSW, LICSW, IMHS

I'm coming up on my 8th year with ACP and I have grown so much an employee and as an individual. My manager has helped shape my career and I'm thankful for the opportunities that have been presented to me. I am proud of the work ACP does not only as a company but as individuals.

Business Office Coordinator

Where We Operate

ACP has convenient locations around the Twin Cities and Western Wisconsin:

Position:Front Desk Scheduler

Location: West St. Paul, MN

Job Id:2309

# of Openings:1

Front Desk Scheduler
Company: Associated Clinic of Psychology (ACP)
Location: 149 Thompson Ave E, Ste 150, West St Paul, MN 55118 (may float to other clinic locations to provide coverage)

Schedule: Full-time, Monday-Friday, 9:00am-5:30pm
Hiring Bonus Available!

Job Description:
At ACP, we know that the first impression is everything. As a Front Desk Scheduler, you will be at the forefront of our mission to provide exceptional care and support to our clients. With over four decades in the industry, ACP is widely recognized as a leader in addressing mental health concerns in Minnesota and Western Wisconsin.

Your role isn't just about managing appointments and paperwork—it's about making people feel valued, comfortable, and at ease from the moment you answer the phone and they step through our doors. We’re looking for easy-going individuals with exceptional interpersonal skills who can support a diverse range of people, from clients to fellow team members.

All Voices Welcome: ACP is an AA/EOE employer, and we highly encourage BIPOC and LGBTQ+ individuals to apply.
Responsibilities (including but not limited to):

• Greet and assist clients in person and over the phone
• Support providers, staff, visitors, and clients
• Answer all incoming calls in a professional and courteous manner
• Maintain confidentiality of all providers, staff, and client information
• Schedule appointments between providers and clients

Requirements and Preferred Qualifications:

• High School Education
• Basic medical terminology training and keyboarding skills
• Previous clerical experience in a medical or clinic setting, including online scheduling and EMR experience
• Ability to accurately schedule appointments and interpret provider orders and instructions
• Strong attention to detail
• Prioritization and data entry skills
• Flexible with assignments and able to perform front desk functions, including solid multi-tasking, interpersonal, customer service, and critical thinking skills
• Dependable team player with reliable transportation
• In addition to a competitive salary, we recognize the work of our Front Desk schedulers with a comprehensive benefits package:
• Health insurance (Medica), dental coverage (Delta Dental), vision insurance (EyeMed), Short Term Disability and Life Insurance (Mutual of Omaha) to support you and your family
• Our Nice Healthcare Services also offer no-cost telehealth and at-home routine and primary care visits for you and your household.
• Paid Time Off and Paid Holidays
• ACP Provided Life Insurance
• Access to an Employee Assistance Program, 24-hour nurse line, Health Rewards and Savings Program, and fitness facility discount.
• 401(k) retirement savings plan to secure your financial future with automatic contributions regardless of employee contribution.

Starting Pay: $19.50 - $22 hourly.Actual compensation may vary as determined by education, experience, and skillset.

About ACP: Since 1980, our mission has been to be the premier provider and employer of choice for behavioral health care services in the Twin Cities Metro and Western Wisconsin. We’re dedicated to delivering the right care, at the right place, at the right time, for everyone in need.

Work alongside a team that values your contributions and helps you grow professionally and personally as we become more caring, efficient, and effective for the diverse individuals and communities we serve.