Front Desk Sales & Client Experience Specialist

SEV Laser; Atlanta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

EAP

401(k) plan

Paid time off

Paid holidays

Employee discounts

Professional development

Job summary

SEV Laser is hiring a Front Desk Sales Associate in Atlanta to lead client engagement, promote services, and drive sales at the front desk. You will greet clients, schedule appointments, process payments, and guide customers through SEV’s offerings with a friendly, professional approach.

The role emphasizes achieving sales targets, delivering an exceptional client experience, and collaborating with the clinic team to maintain a polished, efficient front desk.

Qualifications

• A sales-driven mindset and confidence recommending services and products.
• A natural ability to connect with people and create memorable experiences.
• Strong communication, customer service, and active-listening skills.
• Excellent attention to detail and the ability to multitask.
• Comfort using computers, booking platforms, and client-management systems.
• Basic math skills and the ability to process payments accurately.
• Reliability, punctuality, and consistent attendance.
• The ability to work independently and as part of a collaborative team.
• Weekend availability is required.
• Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.

Responsibilities

• Promote SEV services, packages, memberships, promotions, and retail products.
• Identify client needs and confidently recommend appropriate services and upgrades.
• Educate clients on available treatments, pricing, and promotions.
• Work toward individual sales goals while supporting the clinic’s overall performance.
• Build lasting client relationships through personalized and knowledgeable service.
• Warmly welcome clients and provide a polished experience from arrival through departure.
• Manage client check-in, check-out, and payment processing accurately.
• Book, modify, and cancel appointments with attention to detail.
• Answer calls, emails, and voicemail messages promptly and professionally.
• Address client questions and concerns with care, urgency, and professionalism.
• Use SEV’s booking and client-management systems accurately and efficiently.
• Complete opening and closing responsibilities according to established procedures.
• Maintain a clean, organized, stocked, and welcoming front-desk environment.
• Assist with transitional treatment-room cleaning when needed.
• Monitor supplies and communicate inventory needs to management.
• Participate in required service, systems, and sales training.
• Support new team members by modeling SEV’s service and selling standards.
• Assist with other clinic responsibilities as directed by operational or clinical leadership.

Skills

Sales mindset

Communication

Customer service

Active listening

Multitasking

Detail orientation

Tech proficiency

Weekend availability

Tools

POS systems

Booking platforms

Client-management systems

Job description

SEV Laser is hiring a Front Desk Sales Associate in Atlanta to lead client engagement, promote services, and drive sales at the front desk. You will greet clients, schedule appointments, process payments, and guide customers through SEV’s offerings with a friendly, professional approach.

The role emphasizes achieving sales targets, delivering an exceptional client experience, and collaborating with the clinic team to maintain a polished, efficient front desk.