Front Desk Sales Associate

Scenthound SODO Orlando, FL; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Free uniforms

Training & development

Direct career growth path to Management positions

Job summary

Scenthound SODO Orlando is seeking a high-energy Sales & Front Desk Associate to thrive in a fast-paced environment. This role focuses on building strong customer relationships and confidently selling memberships while delivering outstanding customer experiences. Candidates should possess strong sales confidence, a customer service background, and a genuine passion for dogs. The position also requires managing customer records and exceeding performance metrics. Join a team dedicated to dog health and wellness!

Qualifications

• Experience in membership sales is a big plus.
• Background in retail, restaurant, or similar fast-paced environments.
• Comfort with computers and scheduling systems.

Responsibilities

• Drive membership sales through confident conversations.
• Hit key performance metrics consistently.
• Answer calls, schedule appointments, and manage customer records.

Skills

Sales confidence

Customer service background

Interpersonal skills

Problem-solving mindset

Job description

Benefits

• Company parties
• Employee discounts
• Free uniforms
• Training & development

Perks and Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Discounts

About the Role

We’re looking for a high-energy, people-focused Sales & Front Desk Associate who thrives in a sales-driven environment and loves connecting with others. This is a front-line role where you’ll confidently sell memberships, build relationships, and deliver an outstanding customer experience every single day.

If you’re motivated, adaptable, and excited about helping both people and pups—you’ll fit right in.

What You Bring

• Strong sales confidence (membership sales experience is a big plus!)
• Customer service background (retail, restaurant, or similar fast-paced environments)
• Comfort with computers and scheduling systems
• A genuine passion for dogs and their health & wellness
• Reliable transportation
• Willingness to work in a smoke-free environment

Who You Are

• A natural people person who builds connections easily
• Comfortable and enthusiastic about selling and educating customers
• High-energy and self-motivated—you don’t wait to be told what to do
• Quick to adapt in a fast-paced environment
• A team player who jumps in to help wherever needed
• Goal-oriented with a strong desire to grow into leadership

What You’ll Do

• Drive membership sales through confident conversations and education on dog health & wellness
• Consistently hit and exceed key performance metrics (average ticket, rebook rate, add-ons, and retail sales)
• Generate and follow up on leads to grow the membership base
• Answer calls, schedule appointments, and manage customer records efficiently
• Handle daily cash responsibilities with accuracy
• Deliver exceptional service by managing expectations, resolving concerns, and retaining memberships
• Maintain a clean, organized, and welcoming front desk environment
• Support your team and take on additional responsibilities as needed

Skills That Set You Apart

• Confidence in selling services and products—without hesitation
• Strong interpersonal skills—you connect easily with both people and their dogs
• Ability to quickly learn and communicate product and service value
• Clear, effective communication (in person and over the phone)
• Problem-solving mindset with the ability to think on your feet
• Strong attention to detail and time management
• Accountability to both personal goals and team standards