Front Desk Sales Associate

The Lash Lounge; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefit

Performance-based bonus

Employee discounts

Advancement opportunities

Dental insurance

Vision insurance

Complimentary lash and brow services

Job summary

The Lash Lounge in Knoxville is seeking a high-performing Front Desk Sales Associate to own the guest experience from first contact to checkout. This is a sales-focused role that drives bookings, memberships, and retail in a fast-paced, upscale salon setting.

You will respond quickly to inquiries via phone, text, and online channels, maintain a fully booked schedule, and contribute to a team-driven culture. Competitive hourly pay with performance incentives awaits.

Qualifications

• Sales experience in a fast-paced, high-end or luxury service environment.
• Ability to convert inquiries into booked appointments and memberships.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver a polished, high-touch guest experience from check-in to checkout.
• Respond to leads quickly via phone, text, and online inquiries.
• Convert inquiries into booked appointments and long-term clients.
• Proactively fill open appointment slots and maintain a fully booked schedule.
• Consistently sell memberships, packages, and retail products.
• Build relationships that drive repeat business and referrals.
• Maintain a clean, organized, and elevated salon environment.

Skills

Sales experience

Customer service

Communication

Organization

Tech-savvy

Booking systems

Tools

POS platforms

Booking systems

Microsoft systems

Job description

Who We Are

At The Lash Lounge, we are a luxury beauty destination and the premier salon for lash extensions, with over 100 locations nationwide. We offer an elevated menu of services including custom lash extensions, lash lifts, tinting, threading, and more. Our salons deliver a polished, high-end experience where guest care, results, and attention to detail come first.

Benefits

• Health Benefit
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Dental insurance
• Vision insurance

Who We’re Looking For

We are seeking a high-performing Front Desk Sales Associate who thrives in a fast-paced, upscale salon environment and is driven by results.

This is not a traditional receptionist role—this is a sales-focused, revenue-generating position. You will own the guest experience from first contact to checkout while actively driving bookings, maximizing schedule efficiency, and selling memberships and retail.

If you have experience in a busy salon, medspa, or luxury service environment and love the thrill of hitting goals and earning more based on performance, you’ll fit right in.

What You’ll Do

• Deliver a polished, high-touch guest experience from check-in to checkout
• Respond to leads quickly and confidently via phone, text, and online inquiries
• Convert inquiries into booked appointments and long-term clients
• Proactively fill open appointment slots and maintain a fully booked schedule
• Consistently sell memberships, packages, and retail products
• Build relationships that drive repeat business and referrals
• Handle guest concerns with professionalism and confidenceMaintain a clean, organized, and elevated salon environment

What We’re Looking For

• Proven sales experience (salon, spa, medspa, fitness, or retail)
• Experience in a fast-paced, high-end or luxury service environment
• Confident, outgoing communicator who can build rapport and close
• Comfortable on the phone—able to convert, not just answer
• Goal-driven mindset with a track record of hitting or exceeding targets
• Highly organized with strong attention to detail
• Ability to stay calm, polished, and solution-oriented under pressure
• Tech-savvy with booking systems, Microsoft systems, and POS platforms
• Availability on Tuesday and Thursday evenings and Saturdays is required

Compensation & Perks

• Competitive hourly base pay plus performance incentives—your earning potential is directly tied to your results
• Work in a stylish, high-end salon environment with a supportive, team-driven culture
• Health benefit: Complimentary access to virtual medical care
• Exclusive team perks, including complimentary lash and brow services

If you’re motivated by results, thrive in a fast-paced environment, and want to be rewarded for your ability to sell while delivering an exceptional guest experience, we want to meet you.

Compensation: $15.00 - $20.00 per hour

What We Do

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.

Why Join Our Team

We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands‑on education to further your professional careers.

Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.