Front Desk Sales Associate

Gold's Gyms Of The Carolinas; Burlington (NC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Exclusive Free Gym Membership

20% Employee Discount

401K Benefits

Commissions & bonuses

Job summary

Gold's Gyms Of The Carolinas in Burlington, NC is seeking a Front Desk Sales Associate to greet members and guests, answer inquiries, and handle front door operations with professionalism. You will process check-ins, registrations, phone calls, and basic retail duties, while upholding gym policies and safety standards.

The role requires excellent customer service, multi-tasking, and a flexible schedule including holidays and weekends.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required.
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time.

Responsibilities

• Greet members and guests promptly to create a friendly entrance and departure.
• Provide security and control to the front door and retail area.
• Check in members using proper procedures.
• Monitor check-ins and notify supervisor of delinquent accounts.
• Register guests and direct to fitness consultants.
• Answer phones professionally and take messages as needed.
• Log telephone inquiries and transfer calls to the appropriate staff.
• Follow up on inquiries to ensure appointments are booked.
• Maintain neat appearance and wear uniform with nametag.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Front desk

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Position

Front Desk Sales Associate

Overview

Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

Responsibilities

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.

Unlock Amazing Perks with Us!

• Exclusive Free Gold’s Gym Membership: Enjoy unlimited access to all our locations! Get fit and stay active, on us!
• 20% Employee Discount: Save big on clothing and products with our generous discount—because you deserve the best at the best price.
• 401K Benefits: Plan for your future with our robust 401K benefits, giving you peace of mind and financial security.
• Earning Potential: Boost your income with exciting opportunities for commissions and bonuses—because your hard work deserves rewarding.

Join us and experience these fantastic benefits while advancing your career!